The Leather Laundry

I came across this leather restoring company, The Leather Laundry on a social platform. I was looking to restore my Christian Dior bag which even the brand itself couldn’t manage to do it. However, the Leather Laundry took on the challenge of conditioning my designer bag, and the results are STUNNING! ✨ I am thankful and trust The Leather Laundry to make my bag feel brand new again.

I have had multiple positive experiences with TLL for expensive handbags and shoes - their work is great, and the customer service is efficient and polite. All items are picked from home and delivered back in perfect packaging. An accurate estimate with the scope of work is presented upon examination of items and work begins only after approval, so there are no hidden costs. The after restoration images are also shared in detail before the invoice is cleared.

Leather Laundry has consistently delivered exceptional service, making them my trusted choice for cleaning and restoring valuable items. Their attention to detail and commitment to quality are truly unmatched. While the delivery process may take a bit longer, it’s a testament to their dedication to achieving perfection and ensuring customer satisfaction. As a loyal customer for years, I’ve confidently recommended their services to many friends and will continue to do so. The results are always worth it—highly recommend!

Excellent cleaning & repairs done by leather laundry. Makes the product useable for many more years.

Absolutely terrible experience with The Leather Laundry. The team is thoroughly incompetent, and their service is nothing short of disappointing. Pricing is unreasonably high, and they refuse to be flexible despite offering vague explanations. They quote prices without GST, so you end up paying far more than expected. There is zero professionalism — their communication is poor, timelines are never respected, and there’s absolutely no understanding of urgency. I was given a 4-week delivery estimate, and it’s now been over 7 weeks and I still haven’t received my bag. To make matters worse, my staff was made to wait at the bank for over an hour just to deposit cash because they failed to provide the most basic detail — a phone number needed to complete the transaction. Their lack of coordination and basic courtesy is appalling. Would never recommend this service to anyone. Totally mismanaged and not worth the time, money, or stress.

my experience with leather laundry was phenomenal they dealt with it very professionally and am very glad how my belt turned out now i can actually wear it.

My bag was badly damaged but TLL has restored it so well. Mallika personally supervises everything and ensures top quality restoration. I’ve never been disappointed.

They did a good job with my bags. This took time but the end result was good. And yes they are expensive.but I would use them again for expensive bags

Avoid at all costs. Only reason they have good reviews is because they offer 10% discount if you screenshot your 5 star review before payment. They took a mark on my high end leather bag and made it larger and more prominent. Terrible customer service - incompetent handiwork.

They restored my 10 year old Gucci bag to a brand new one. It’s a classic Gucci and I needed it in my collection so thanks to leather laundry they saved me the money to buy the same bag again. Fantastic job