The Leather Laundry

I've had—and am still having—the most horrible experience with this company. I gave them a bag to repair, but only after confirming I would get it back within three weeks, as I was flying out of Delhi. Despite their assurance, things quickly went wrong. They initially started messaging me on the wrong number. After picking up the bag, they didn’t work on it for over a week. I kept following up, and kept getting mixed responses: “You’ll get it on time,” then “Maybe not,” then again “Yes, you will.” I even told them not to do any work if they couldn’t return it on time. Until the very last day, I kept receiving conflicting updates from different people. Eventually, I had to leave Delhi—without my bag. That was four weeks ago. The bag still hasn’t been delivered to my Delhi address. Trying to talk to someone has been a nightmare. There's no proper customer service number. When someone finally called me, he promised to resolve it—then disappeared. Another person got in touch, and then someone else from operations. If I miss their calls, there's no way to reach them back. They call at odd hours—like 10 p.m. India time—even though I’m in a different time zone. We agree on times to talk, but they don’t follow through. It’s been four weeks since I left Delhi, and I still don’t have my bag or any clarity. I honestly wouldn’t recommend this company to anyone—it’s been a complete waste of time.

The Leather Laundry was highly recommended while I was looking to repair and restore a tote bag from Michael Kors. The support team was available to answer my queries and questions before. The leather replacement work looks great! Recommend for luxury bag restoration.

I recently availed their service to restore my old Tumi bag. The quality of work is commendable and professional. The only areas for improvement are the turnaround time and communication.

Dear Leather Laundry Team, I am writing to share my disappointment with the recent experience I had with your service for my Michael Kors bag, which I handed over for repair on 1st August 2025. At the time of booking, I was clearly informed that the repair would take 3–4 weeks, which meant I could expect the bag back by 30th August. Unfortunately, despite my repeated follow-ups from the last week of August, I only received vague updates such as “the bag is in final stages” or “it is with the quality team.” No firm date was ever given despite my repeated messages to them. Based on their 3-4 weeks commitment, I also shared my travel plans for the first week of September with your team and requested delivery before then but still no clear date was given until 5th September evening, when I called again. To my surprise, I was told: • The earliest delivery would be 6th September morning, even though I had an early morning flight that same day. • Alternatively, you could deliver on 5th evening only via a third-party vendor, but only if I agreed to change the original payment terms (from cash on delivery to online transfer). This was against our agreed arrangement and completely unacceptable. As a result, I had to travel without my bag, which was extremely inconvenient. The bag was eventually delivered only on 7th/8th September, when I was away, and had to be collected by my mother. This entire experience reflects: • Lack of professionalism in honoring timelines • Poor communication, despite my proactive follow-ups • No customer-centric approach, even after I shared my travel urgency well in advance For a first-time customer, this has left me highly disappointed. I had trusted your brand for quality and professionalism, but unfortunately, my experience was neither seamless nor customer-friendly. I hope you take this feedback constructively and work towards improving your commitment to timelines, clarity of communication, and respect for customer needs, so future customers do not face such issues.

This is my third experience with Leather Laundry, and unfortunately, it has been the worst. The first time, they completely damaged my bag and later changed its entire color instead of restoring it properly. After repeated requests, they assigned someone who handled a minor repair satisfactorily. However, this time, I entrusted them with my belt, and they have completely ruined it. The buckle is covered with deep scratches, as if the work was outsourced to a local shop. Instead of accepting their mistake, they simply applied color over the scratches, which is clearly visible and uneven in places. They have turned my ₹45,000 belt into something that looks worth ₹5,000. I would never recommend Leather Laundry for luxury items. If you value your expensive belongings, please think twice before trusting them with your products.

V good service. Restored my bag very well . Looks brand new. Pricing all good 👍🏻 …

At first my shoes were like this they saved my pair i just loved their work they revived my dead pair thank you so much guys your work is just marvellous very grateful indeed I am

Do not have your leather jacket dyed here. They ruined my high quality hi design leather jacket costing Rs 10k+. They charged Rs 4500 to change the colour. The colour is getting off like cheap paint. Simply pathetic. Replying to Leather Laundry's response: Please do not lie publicly. TLL never offered to repair ( 2nd time) at a nominal price. I can share the email thread here as well - publicly. Secondly ,you charge Rs 4500 for a 3 months warranty that dont even last for 10 days (1st repair). I have proof of that as well. A roadside shop would do a much better job for Rs 500. Leave aside the fact that you ruined my original brand new Hidesign jacket worth Rs 10,000+

Very poor experience with The Leather Laundry recently. I had given 2 luxury bags for repair and cleaning. One - they take forever - which if the end result is fine would be okay but the end result was very underwhelming. In one of the bags there was patchwork done and the shape of the bag has now changed. The 2nd bag does not look like it’s been cleaned. The price charged is really premium but their customer service is pathetic. There is no transparency when you want to speak to someone in charge. The mode of payment was suddenly changed. Overall wouldn’t recommend this as a premium service - very frustrating experience.

Absolutely fabulous work on my Tumi bag which was around 5 years old and looks like it just got a fresh leash of life.. definitely will recommend if you are looking at giving a new lease of life to your valuable leather items. Keep up the good work