The Leather Laundry

We gave our Gucci bag to Leather Laundry Delhi in May for darning in a few places. It shockingly took them two full months to return the bag — and even then, some damaged areas were left unattended because they apparently couldn’t fix them. Throughout the process, their customer service was extremely poor. They kept saying, “we’ll call you back,” but never did. In fact, we had to call them ourselves every alternate day just to get an update on the bag’s whereabouts, the repair was still incomplete. We pointed this out and requested a discount, but their staff — especially Jay — was unprofessional and dismissive. Despite the visible flaws, they refused to reduce the ₹9000 (including GST) charge. If you claim to be professionals, then at the initial inspection, you should inform the customer if the entire fabric needs replacement or suggest what else can be done to restore the item properly. These are luxury products worth lakhs of rupees. Customers trust you with high-end items — please stop overpromising and underdelivering. This experience felt more like a scam than a professional service.

I am extremely happy with the service provided by The Leather Laundry. I had sent them a clutch that was in such poor condition that it was practically unusable. When it was returned, I was delighted to see that it looked as good as new. The quality of restoration is outstanding and is evident in every detail.

I’m beyond impressed with the service! I brought in a completely worn-down passport holder that I thought was beyond saving—and they brought it back to life! It looks absolutely brand new and feels even better than before. The craftsmanship, attention to detail, and quality of service are outstanding. Highly recommend them for anyone looking to restore or care for their leather goods.

Extremely satisfied with the prompt response of their customer service and the professional dealing of all matters. I’ve had two of my bags refurbished in some or the other way from them and I can assure you the quality standards they hold are sub par. Even if it takes time, they keep you informed of all delays. The pick-up and drop of the bags at your doorstep also makes it increasingly convenient. Highly recommend for all leather goods servicing.

Great work by LeatherLaundry on my backpack. They are very detail oriented, which reflects in every aspect of their work - from planning till execution. I would certainly recommend their services.

It is one of my favourite leather bags and therefore the most used one. My heart really broke when it started losing its color and texture. Its zip also malfunctioned. That’s when I came across the Leather Laundry. Its been more than a month since my bag was picked up and today when I received the pics of my refurbished Pierre cardin bag, I was in for a pleasant surprise. The bag looks like fresh off the shelf! Thanks team for making my bag Brand new again! 👍👍👍

DO NOT USE - SHOCKING SERVICE. DO NOT USE ANYTHING WORTH MORE THAN 50 pennies Very unprofessional customer service. No understanding or professional empathy. Sent my Versace bag to fix a very light scuff — they made the blemish bigger and charged me for it!! They admitted multiple times the blemish is made larger since their work and even internal marks that weren’t there before.. but since their “policy” doesn’t allow it, they can’t refund me or do anything except look at the bag again.. whichI will never allow after interacting with them. To top it all off, I spoke to the owner who himself admitted and apologised for the blemish being made worse. He promised to get back to me…. no response until I chased them. Then got the exact same answer “We can’t do anything except if you send it back”.. which is impossible since I’m abroad Incompetence, carelessness and complete lack of accountability starts at the top. Don’t send them anything worth more than 50p.

I have been sending all my designer brands - shoes, belts, bags & clothes ( for alteration) to The Leather Laundry for a couple of years. They have been great with their service and i have been extremely happy with the results. I would highly recommend them.

I had given them my Gucci Jacket, D&G sneakers and a LV wallet too, when I received them I was amazed with the craftsmanship, repair on my sneaker and specially the artwork on my LV wallet was commendable and unexpected, (their prices are high) but it was totally worth it overall

I'm thrilled to have chosen this one-stop company after comparing numerous options! Their team was incredibly responsive and patient throughout our WhatsApp communications. What impressed me most was their attention to detail and commitment to transparency. They kept me sent informed every step of the way. The final result? My bag was returned in remarkable condition, with significantly lighter stains and an brilliant color restoration. I wholeheartedly trust this company 101% and highly recommend their services to anyone seeking exceptional quality and care."