Royal Enfield Service Center - RR Automotive

This was an extremely frustrating and unacceptable experience. I, along with my son, was made to stand and wait for nearly 1–2 hours without any proper assistance, communication, or service. This clearly shows a complete lack of management and respect for customers’ time. Such careless and unprofessional behavior is not acceptable under any circumstances. Customers are not supposed to waste hours just to receive basic service. I expect appropriate compensation or repayment for the inconvenience caused, as this experience has been a complete waste of time and effort. You seriously need to fix your service, staff coordination, and time management. If this is how customers are treated, it reflects very poorly on your entire management. I strongly expect immediate improvement so that no one else has to go through this kind of experience again. Sincerely, Sunil

This was my bike's first service, and I had an appointment scheduled for 10:00 AM. I arrived on time, and the job card was prepared and handed over to me by around 10:30 AM. The bike was then taken inside, and the actual service started around 11:30 AM. Up to this point, everything was fine. However, the service itself only included an engine oil change, oil filter replacement, and chain lubrication, which took barely 15 minutes to complete. After that, the bike was sent for washing, but no one was willing to provide any updates or communicate the status. My bike went for washing, and then I received a billing message at 1:20 PM. When I asked about it, I was simply told to wait a little longer. Later, I was asked to make the payment so that the billing process could be completed. I made the payment, but my bike was still not ready. When they finally brought it back from the washing area, I noticed that the polishing service, which I had specifically paid extra for, had not even been done yet. In other words, they collected the payment after making me wait for hours, while the work itself was still incomplete. The bike then had to be sent again for polishing. Honestly, this was a very disappointing experience. The whole purpose of booking an appointment is to avoid unnecessary waiting and long queues, but despite having a scheduled appointment, several bikes that arrived after mine were serviced and delivered before mine. Overall, the service quality, communication, and time management were extremely poor. It felt like a complete waste of time, and my first service experience here was very disappointing.

Absolutely the worst Royal Enfield service experience. I regret bringing my bike to this workshop. The service quality is extremely poor, and the staff does not seem to have the technical knowledge required to diagnose or fix problems properly. Even after servicing, the same issues return within a few days, which clearly shows that the root cause is never addressed. Customer handling is equally disappointing. There is no professionalism, no proper coordination, and no confidence that your bike is in capable hands. Instead of getting your motorcycle fixed, you end up wasting your time and making repeated visits for the same complaints. A Royal Enfield workshop should have trained technicians and a systematic service process, but my experience here was the exact opposite. If you value your bike and your time, I would recommend avoiding this service center until the quality of service and the technical expertise of the staff improve.

I visited the service center for an engine oil leakage issue on my Meteor 350. I have already gone there twice for the same problem. Each time, they told me that the issue was fixed and replaced some parts. I have paid around ₹1500 so far for this repair. However, the oil leak is still there. It is very disappointing that even after multiple visits and part replacements, the problem has not been properly resolved. It feels like the issue is not being diagnosed correctly, and the technicians do not seem experienced enough to fix it permanently. I expected better service and a proper solution, but unfortunately, my experience has not been satisfactory.

Very disappointed literally waiting since one hour to jus get the job card done for the service, only one person. Very chaotic and mismanagement

Without a doubt, this is the worst Royal Enfield service center I have ever experienced. I have visited this workshop multiple times with the hope that the service would improve, but every visit has been more frustrating than the last. The quality of work is extremely poor. The bike is returned claiming everything has been fixed, but within a few days the same issues start appearing again. It feels like the problems are never properly diagnosed or resolved. The workshop management is a complete mess. There is no proper coordination, no professionalism, and customers are left waiting for hours without any clear communication. Instead of feeling confident that your motorcycle is in good hands, you leave wondering whether anything was actually serviced. Based on my experience, the technicians did not demonstrate the level of expertise I expected from an authorized Royal Enfield service center. Repeated visits for the same complaints only waste your time, fuel, and money. I chose an authorized service center expecting reliable service and skilled technicians, but unfortunately, this workshop failed to meet even basic expectations. This has been one of the most disappointing service experiences I've had, and I would not recommend it based on my experience.

I had already booked an appointment for service, but when I reached the workshop, I was informed that I would have to wait for 40–50 minutes due to a shortage of staff. Despite having an appointment, such a long waiting time is completely unacceptable. Moreover, the staff’s way of speaking is not appropriate at all. Overall, the service here is very poor, and the behavior towards customers is disappointing…

I had booked an appointment for my Royal Enfield Meteor repair, yet the entire experience was completely unprofessional. First, I was left waiting for over 20 minutes even after arriving on time for my appointment. When someone finally attended to me, I was told the repair would take another 2 hours. What is the point of booking an appointment if customers are still made to wait indefinitely? To make matters worse, the person who booked my appointment didn't even remember who I was and casually asked, *"Aap TVS Ronin waale ho na?"* It clearly showed there was no coordination or seriousness in handling customers. This is genuinely one of the worst service experiences I've had. If you can't manage appointments properly, don't offer them in the first place. I ended up taking my bike elsewhere because I had no confidence in the service after this experience. Extremely disappointing. I would not recommend RR Automotive Indore to anyone expecting professional service.

There isn't a single employee at this workshop who attends to bikes for servicing based on a queue number; instead, you just have to keep chasing after the staff, calling out "Bhaiya, Bhaiya." They simply take whichever bike they feel like servicing—there is no numbering system applied to the bikes, nor is there any formal entry process. The service is absolutely abysmal; customers end up wandering around aimlessly like lunatics after arriving here. I stood there waiting for a full hour.

The service centre was exceptional. It was absolutely clean and tidy. The service staff's behaviour was also courteous. They serviced the vehicle exceptionally well and called me later to check for any issues in running the bike.