BMW Infinity Cars Service Center

The worst ever experience for my bmw x1 service.. The car was dropped by me and not picked up.. 5days delivery time promised, was delivered in 14days.. After delivery the driver fueled in the car and charged double the amount. Despite my raising the issue with seniors(Abhishek), no action was taken..The officials from service centre and bodyshop didn't even care to pick up the calls or call back.. Higly unsatisfied with their service.

Extremely Disappointing Experience with BMW Service I wish i had an option to give NO STAR I’m thoroughly disappointed with the service experience at this BMW service centre. During a routine service, my car’s rear door was damaged while reversing, and the explanation provided was that the gate shut due to wind. This is unacceptable for any service provider, let alone a luxury car brand. My car is just two years old and had full PPF installation, which was damaged in the incident. Despite assurances that the door and PPF would be repaired properly, the job was done in an extremely shabby manner. On top of that, the car was returned in a dirty condition—no basic cleaning was done from the inside. Mr. Charanjeev Singh, who was handling our case, repeatedly failed to provide any pictures or videos of the repair process, despite multiple follow-ups. He made several excuses and has now stopped responding to calls altogether. On the first return, the front grill had visible damage and the PPF had multiple cut marks. Adding to this, the foot mats have gone missing—twice—during service visits, and we’ve had to bear the cost again. Despite escalating the matter through emails to senior management, no corrective action has been taken so far. This level of negligence, lack of accountability, and poor customer service is shocking from a brand like BMW. If this is the standard of care luxury car owners can expect, it’s incredibly disappointing. I will never be sending my car back to this service centre and strongly advise others to exercise caution. First, they damage your car. Then, they avoid responsibility. And finally, they stop responding altogether.

Appreciation review for Infinity cars Del service centre extremely happy with services provided to me every single moment the car was at workshop timely update with pictures shared kudos to MR. Sourvav Anand ji , much recommended authorised service partner in Delhi NCR

Met the most knowledgeable Gurprit Singh, close your eyes and give your car to him. Excellent assistance. highly recommended. Amazing advisor.

I have been a repeat customer and appreciate the service of Advisor Gurprit here. I need to get to work straight after a drop-off, so I appreciate the SMS updates I can review at work. Additionally, I appreciate receiving the video recording sent to me on what has been addressed as part of the maintenance, as well as any other areas that need attention.

I had a wonderful experience with Mr. Gurprit, one of the best and most courteous advisors. I wish him continuous success and highly recommend him to everyone.

Extremely disappointed with the experience at Infinity BMW. For a brand that represents luxury and premium customer care, the service standards were shockingly unprofessional. I handed over my car for repairs more than two weeks ago. Despite repeated assurances that the required spares had already arrived and only insurance approval was pending, I eventually had to personally coordinate and obtain the approval myself. Only after the approval was received did the team actually place the order for the spares, leading to another unnecessary 10-day delay. To make matters worse, a routine service thereafter took an additional two days. What is most disappointing is not just the delay, but the complete lack of transparency, accountability, and respect for a customer’s time. Premium brands are built not only on products, but on trust, professionalism, and customer experience — all of which were severely lacking here. If BMW wishes to maintain its reputation among loyal customers, experiences like these need immediate attention. Customers who are patient and courteous should not be taken for granted.

Extremely Disappointing Experience with BMW Service My BMW met with an accident on Sunday, and despite informing the team immediately, it took multiple follow-ups and more than 10 calls just to get updates. Even after 3 days, the vehicle had not been picked up, and I was only given a pickup slot for the following day. This level of service is disappointing and does not reflect the premium customer experience 👎

I gave my BMW Z4 for service at BMW Infinity Service Station, and my overall experience was excellent. The service manager Arvinder Singh and service advisor Mandeep Singh explained everything clearly and guided me properly throughout the process. The work was done exactly according to the estimate that was provided earlier, which I really appreciated. The entire team was professional, transparent, and very supportive. After the service, my BMW Z4 feels and looks almost like a brand-new car again. I am fully satisfied with the service and would highly recommend this service center to other BMW owners. ⭐⭐⭐⭐⭐ Rajender Taneja