BMW Infinity Cars Service Center

Very bad service @ service advisor @behvier note good mr amandeep

Extremely delighted to be a part of BMW family! Kudos to infinity cars team at Rajouri garden for making this transition smooth and unforgettable for me!

I am Colonel Navdeep . Was in transit and need to give my car for servicing. On 23 jun their dvr Rohit picked up car at 9:20am from Cantt Area. By chance I left change money in armrest ( more than 1000/- ) when another dvr came to drop car back in eve . Money was missing. I complained to advisor Mr Arvinder. He made me speak to Mr Sunil Chauhan. But they cud not do anything . Neither returned the money or pinpoint responsibility. I am.posting this to be beware of such brand franchises who have serious flaw in man management and selection of staff esp dvrs who pick up such costly cars . A POINT TO PONDER !!!!

Worst service center ever if you ever get a call or need any help don’t even think of going to this service center instead go to local mechanic instead of choosing them they will keep your vehicle for more then week every time i sent my car they took almost a week or more then that seem like i bought this car for service center not for me even though its in warranty

The job advisor Mr. Simran lacks basic knowledge of servicing. I am not sure how owners/seniors are coping with his limited technical knowledge and above it, about bad dealings with customers. First time i had my car serviced, i had few issues, which was assured by senior teams later that will be resolved on my next visit, i was still certain to change service center for future visits, but because they gave such surety about next visit, i still visited their service center 2 days back and again MR. SIMRAN was appointed and nothing was changed about the bad professionalism he follows. another service visit wasted and things are still not resolved. 1) BRAKE SCREECHING NOISE : HE LITERRALY SAID , " YE AWAZ AATI HE HAI 3 AUR 5 SERIES MEIN 25000 KMS TAK , USKE BAAD BRAKE PAD RAWAAA HONGE TAB THEEK HOGI." " Did he not know that 25k ke baad brake pad almost khatam he ho jaatein hai? 2) CENTRE PANEL PLASTIC NOISES : HE SAID AAPKI CAR MEIN TOH FIR BHI KAM AA RHI HAI, BAAKI SAME MEIN BOHOT HE ZAYADA HAI. YE AATI HE HAI. I am pretty sure he must not have a good past record dealing with vehicles or customers, so owners should take a note. For now, I am never visiting their service center again. Thanks for whatever services given.

Highly recommend. Got some work done in my m340i. Amanpreet maam over there is very sweet and professional 👍 …

Worst experience ever! Avoid them instead use BIRD AUTOMOBILE… Sent my X1 for first service and received the car with back bumper painted… they did not even inform of the damage.

Had to rush to them for a tyre change. Since i was from outside town could not leave the car and return. So i stayed there till the job was done. Excellent people. Helpful. Very caring. Offered me lunch. A professional job done. 6 stars out of 5

A very great experience with BMW infinity group' was on a trip to Kashmir , There was a small fault in my car! I was worried about how I would deal with it, I came here and met with Sukneet ji and Neeraj ji, within 15 mins I got a solution. Loved to be a part of BMW group, by having BMW X3 Feels like a family, Even the technicians guided me how to be tension free when you have the reliable car , a German brand

Terrible Service and Lack of Accountability I have had a very disappointing experience with BMW services for the past two visits. During last paid service of my 520d, I was asked if I had any issues with the vehicle, to which I responded no, as I hadn’t noticed anything wrong myself. After the service, I was casually informed that my rear right tyre was punctured and advised to get it fixed locally. However, upon visiting a tyre shop, it turned out that three of my tyres (except the right rear) were punctured, and the rear shock absorber was leaking. Additionally, I discovered that all four tyres had uneven wear on the inner sides, clearly indicating faulty shock absorbers. Isn’t it the job of BMW services to identify such critical issues during routine inspections? How can they be so unresponsive and careless? If I’m going to pay 2-3 times more than at a local workshop, I expect thorough and reliable service. This experience has left me deeply frustrated, and I’m seriously reconsidering coming back for future services.