The Tivoli

This is my first stay here. I was on my way to Bali but unfortunately became sick, so I spent most of my time resting in my room. The hotel itself was good, and I liked the room, but my experience was negatively affected by the noise and the way the situation was handled by the staff. The first night wasn’t a problem because I had taken medication and slept through most of it. However, from today afternoon, it seemed that a group had booked several rooms on my floor. From around 3 PM onwards, they created constant noise, leaving their room doors open, talking loudly in the corridor, shouting, and treating the hallway like their personal space. The noise was so clear that I could hear every conversation and even remember some of their names. What disappointed me most was that the staff could easily see and hear what was happening, as the noise carried throughout the floor and towards reception, yet nothing was done. Booking multiple rooms does not give guests the right to disturb everyone else. I made my first complaint around 10:30 PM, after enduring hours of noise. Unfortunately, the disturbance continued. By 2 AM, I felt so unwell and exhausted that I had to go to reception myself. I would like to mention that the receptionist on duty at that time was very helpful and responded immediately by sending someone to address the issue. However, even then, the group continued making noise, leaving doors open, shouting, and creating a disturbance while asking staff to clean up after them in the middle of the night. Eventually, my room was changed at around 2:30 AM, for which I am grateful. However, by this point I am unable to sleep and feel even worse because I had been exposed to nearly 12 hours of continuous noise while already feeling sick. This situation could have been resolved much earlier if the staff had taken action from the beginning instead of ignoring the problem. The hotel itself is good and i love it so much I would like to come again and I understand hotel cannot control every guest’s behavior, but it can control how quickly and effectively it responds to disturbances. After 10 PM, guests should be able to expect a quiet environment, and enforcing basic courtesy and noise control is something every paying guest deserves. Trip type Vacation Travel group Couple Rooms: 4 Service: 2 Location: 4 Hotel highlights Luxury

Recently attended the function at tivoli absolute poor quality of food. Will not recommend to anyone. Avoid this venue Noodles were smelling badly. Didn't even eat. Avoid this venue if u want to Avoid embarrassing situation in your function. Will give them rating in minus. When came to know price they are charging was shocked and quality is absolute poor so Avoid it there are many better options at decent price available Service: 1

We did my sister's wedding here , we gave extra 4 lakhs for the flowers and the decorations. We were shared PPTs of the decorations, and in reality the actual setup was totally different. The flowers they use are artificial, the sofa they put up on the stage was filthy and the lights on the stage we're also not working. Pls double think before planning your wedding here , and save yourself from getting disappointed on your special day. Mr dev Totally dismissed our requests and gave us a cheap setup . Horrible overall experience and a waste of money . The food was also not upto the mark Rooms: 2 Service: 1

Dear MUNESH, I went to The Tivoli for a stay, and the overall experience was truly wonderful. From the moment I arrived, everything felt comfortable and well managed. The atmosphere of the hotel is very pleasant, peaceful, and beautifully maintained, which made the stay even more enjoyable. The food was excellent—very tasty, well-prepared, and of high quality. I really appreciated the variety, hygiene, and presentation. It clearly reflects the hotel’s commitment to maintaining high standards. I would especially like to mention MUNESH, who is a very nice and polite person. He was extremely helpful, cooperative, and supportive throughout my stay. His positive attitude and professionalism made a big difference and added a personal touch to the overall experience. The ambience of the hotel, along with the courteous staff and calm environment, made my stay truly memorable. Overall, I was highly impressed with the hospitality, food, and service, and I would definitely like to visit and stay here again in the future. Trip type Vacation Travel group Solo Rooms: 5 Service: 5 Location: 5 Hotel highlights Luxury, Great view, Great value, High-tech

We had a great experience during our stay, the checkin process was smooth and the front dest employees sagar and jagdeep was welcoming and attentive , food really good options are very limited according star property over all up to the marks Trip type Vacation Travel group Couple Rooms: 5 Service: 5 Location: 5 Hotel highlights Luxury

Great experience service and food. They are serving with smile and good manners likely to visit again. Especially like to mention Linda jannat philla and sneha for taking care extra. Thank you all

Extremely Disappointing Experience – Definitely Not a 5-Star Standard I am extremely disappointed with the service and overall experience during my 6-night stay at this property. Unfortunately, I had to face poor service and unacceptable experiences back-to-back throughout my stay, despite repeatedly raising my concerns with the hotel team. The most shocking part was being provided with used bed sheets with visible blood stains and pillow covers with what appeared to be clotted blood stains. This is completely unacceptable for any hotel, let alone a property claiming to be a 5-star hotel. Basic hygiene and cleanliness should never be compromised. What made the experience even worse was the non-serious and non-responsive attitude of the staff even after the issue was highlighted. There was no genuine sense of urgency or ownership to resolve the problems. When a guest is paying for a 6-night package at a premium property, such repeated failures genuinely make you feel that your money has been wasted. Another extremely unprofessional experience was hearing room dining staff abusing and arguing with each other while a guest was on a phone call. This reflects a serious lack of professionalism, training, and basic guest etiquette. What is particularly disappointing is that I was actually planning to extend my stay at the property, but because of the repeated poor service, hygiene concerns, and unprofessional experiences, I ultimately had to change the property instead of extending my stay. Overall, the experience was pathetic and extremely disappointing. The repeated service failures, hygiene issues, unprofessional staff behavior, and lack of seriousness in addressing complaints completely ruined what should have been a comfortable 6-night stay. I would not recommend this property to anyone in my personal or professional network. A so-called 5-star property should deliver 5-star standards consistently—not just in appearance, but in hygiene, service, staff training, professionalism, and accountability. Very disappointed. I would not recommend this property. Trip type Business Travel group Solo Rooms: 3 Service: 1 Location: 2

It was an amazing stay and the staffs were really helpful. Mr.Utkarsh at the reception was exceptional. He went beyond his regular duty and had medicines arranged for me at midnight when I was feeling very sick during my stay. Will surely recommend for a great experience.

⭐⭐⭐⭐⭐ We travel to Delhi quite frequently and often stay around the Chhatarpur area. In this budget segment, this is undoubtedly one of the most value-for-money hotels we have experienced. The property offers all the amenities you would expect from a premium hotel, including a swimming pool, gym, ample parking space, and well-maintained common areas. The rooms are spacious, clean, and very comfortable, making the stay pleasant and relaxing. The staff is courteous, professional, and generally very cooperative. The food quality is excellent, with a good variety of options. We also noticed that the hotel has impressive banquet facilities, making it a great venue for weddings, social gatherings, and corporate events. Location-wise, the hotel is well connected. Central Delhi, the airport, and most major attractions are within approximately 40–45 minutes. The only area where we felt improvement is needed was the late-night service. We were sitting in the reception lobby with a few local friends, and despite being a five-star property, the lobby air conditioning was switched off during the night. Upon enquiring, we were informed that it was as per management instructions. As a result, the lobby became quite warm and uncomfortable. Additionally, even a simple request for drinking water took around 15–20 minutes to be fulfilled. While the daytime experience was excellent, the late-night service standards did not quite match the overall quality of the hotel. Overall, we had a very good stay and would still recommend this hotel for its comfortable rooms, facilities, food, and excellent value for money. Trip type Vacation Travel group Family Rooms: 4 Service: 3 Location: 4 Hotel highlights Luxury, Quiet, Great value

Had a wonderful stay. Rooms were clean and comfortable,front office and other department staff was very polite and helpful. Check-in was smooth and service was quick. Will definitely recommend and come back again.