The Tivoli

We recently hosted a wedding at Tivoli Chattarpur. Our post-checkout experience was extremely disappointing and concerning. The morning after checkout, we realized that we had accidentally left a box inside the locker of one of the rooms. We immediately informed the sales manager who had handled our booking, and he connected us to the front desk manager. What followed was shocking. Initially, the front desk manager informed us that he will check with lost and found. Then after 30 mins he told on call that the room had not yet been cleaned that entire day and that the locker was still locked. However, instead of coordinating with us to open the locker together using our code — especially after we had specifically informed them that valuables were left inside — we were later told that the locker had been opened and nothing was found inside. Naturally, we escalated the matter to the CEO of the property. During the discussion, we were informed that, according to CCTV, the room had actually already been cleaned earlier in the day — which directly contradicted what the front desk manager had told us earlier. Even more concerning was the fact that despite already being informed that an item was left inside the locker, the hotel still proceeded to open it without our presence, later justifying it as “protocol.” We were also informed that three staff members had entered the room during this process, but no clear explanation, accountability, or detailed findings have been shared with us till now. The only response repeatedly given has been that “the matter is under investigation.” The entire handling of this situation has been highly unprofessional, contradictory, and deeply disappointing — especially from a property that positions itself as a premium wedding venue. When guests trust a hotel with both their celebration and belongings, transparency and accountability are the bare minimum expected. Now we are calling up the CEO of the property, but no replies. Response to reply from Tivoli Management Thank you for your response. However, your statement contains multiple inaccuracies that need to be clarified. The item was reported the very next morning after checkout i.e 8th May and checkout was 7th May . We immediately contacted the sales manager handling our booking, who directed us to the front office manager. The front office manager initially informed us that the item would likely be with lost & found. Shortly afterwards, we were told that the room had not yet been cleaned, the locker was still locked, and that it had now been opened but nothing was found inside. This explanation was extremely concerning. Once the hotel had already been informed that an item was left inside a locked locker secured with our personal PIN, there was absolutely no reason for the locker to be opened internally without first contacting us and opening it in our presence. That would have been the expected and transparent process. What further damaged confidence was the contradiction that followed. During our discussion, the CEO himself confirmed that housekeeping had already cleaned the room after checkout — directly conflicting with what the front office manager had earlier stated. Additionally, your claim that there has been no follow-up from our side is incorrect. We attempted to contact the CEO again today and received no response. At this stage, the issue is no longer only about the missing item. It is about contradictory statements, lack of accountability, and the complete absence of ownership in handling a serious guest concern. That is what has made this such a disappointing experience for us Trip type Vacation Rooms: 1 Service: 1 Location: 1

The room allotted was 323 ...The shower neither the hand showers were working ...the washroom gate handle was broken so after my wife stuck in the washroom it took 5 mins of hassle to get her out... Even speaking to the reception the team visited the room to fix but couldn't fix it as the handle couldn't be repaired and didn't have a spare new handle available...so the next day it was repaired... The showers and the hand showers were repaired but still the water flow was very slow.... The jet spray was too tight that even my 8 yrs old son was unable to use it properly.... Drinking water was available on request but they couldn't serve cold water...It was so warm still no cold water was available....so had to keep the water bottles in mini fridge avlbl in the room but it took time to cool the water....as for the 1st 2 days water was served in a glass bottle....Can go on writing but for the tivoli staff and the mangement after paying huge rent expect more quality amenities..... Sorry but overall didn't enjoy the 3 days if just talking abt the stay .... Bcz neither the staff was very efficient in attending the requests ..Have to call again and again for the issues...... Trip type Vacation Travel group Family

We stayed for 6 night the house keeping staffs are all good, but their is one male staff who was little bit rude he could have told us directly that the pool time is over but he started making excuses. It was so unprofessional,not at all expected from such 5star. The room card has been invalidated more than 10 times, and the counter staff also blamed us for putting the mobile phone and the card together. Is it our fault that the card failed? No other hotels will have this problem. Rooms: 1 Service: 1 Location: 1

A must place to enjoy vacation with your family and friends. Restaurant staff is too good specially Miss Bibha and her colleagues, she manages well even in peak rush hrs. Services are prompt and satisfactory. Best hotel at best price.

A perfect place for a grand wedding. Located in the Chattarpur area of South Delhi, this property is a beautiful venue to host any celebration. The moment you enter, you forget the noise of the city and instantly feel the wedding vibe. The hotel has been recently renovated and offers excellent facilities. We hosted my sister’s three-day wedding here, and it truly became a celebration we will always remember. Our family came from Bangalore, and the hotel team made everything very smooth. Most arrangements were handled over phone calls, thanks to their efficient marketing team. A special thank you to Ms. Muskaan for her constant support and dedication throughout the planning. The entertainment and decoration teams arranged by the hotel were also wonderful. Ms. Priya from VD Designs created classy and budget-friendly décor that made every event look beautiful. The special effects managed by Ms. Neha and her team were spot-on and added a lovely touch. The food was delicious, and the hospitality made all our guests feel very comfortable. I would also like to mention that I was eight months pregnant during the wedding, yet everything was handled so well by these amazing ladies that I did not have to worry at all. They truly made the entire event smooth and stress-free. A big thank you to Team Tivoli for their hard work and warm hospitality. I highly recommend this property and would rate it a full 5 stars for any event or celebration. Trip type Vacation Travel group Family Rooms: 5 Service: 5 Location: 5 Hotel highlights Luxury, Kid-friendly, Great value

WE BOOKED THIS RESORT FOR STAYCATION, honestly it was mesmerising! The location , the room , the food , EVERYTHING WAS FANTASTIC . THE STAFF WAS VERY KIND AND POLITE , rooms were CLEAN AND BEAUTIFUL . And not the last but the least , the amazing view over THE POOL WAS offering a really luxurious resort like vibe . I would highly recommend this resort . Trip type Vacation Travel group Family Rooms: 5 Service: 5 Location: 5 Hotel highlights Luxury, Great view, Great value, High-tech

have to say one of the worst hotels ive been it... its really not clean and theres wierd smells in almost all the rooms. theres a reallt dirty carpet inside which they wont replace?! some of the showers the hot water doesnt work.. I changed rooms multiple times because it is very LOUD. LOUD LOUD LOUD its an extremely loud hotel.. you hear people talking next door.. loud people in the hallways THIS BUILDING WaS NOT CONSTRUCTED PROPERLY. u hear beeping outside and loud thuds constantly like Someone is moving furniture? and there is MISQUITIOS in the roome also they charged me for a bunch of beers i didnt order when i left Trip type Vacation Rooms: 1 Service: 1 Location: 1

Highly disappointed with the service provided by Aman in the sales team. His behavior was so unprofessional that I was on the verge of cancelling my booking. This is deeply upsetting considering Tivoli has been our go-to venue for all our family weddings. We chose them for their legacy, but this interaction fell completely short of expectations.

Really enjoyed the food. Everything was served fresh and tasted fantastic. Looking forward to visiting again.

Bad hotel due to receptionist and poor service. The staff in this hotel is very unprofessional. I called them multiple times to clean my room, but they delayed every time by 2–4 hours. There is no bellboy service available. The receptionist, Amarjeet, has very rude behavior. They often delay requests and make excuses with fake calls. I asked for room cleaning, but they ignored it for almost 5 hours. My guests were very uncomfortable and upset because of this careless attitude. Overall, the team is very careless and unprofessional. Service: 1