My Flower Tree

Please guys don't give any orders to them,they are big cheaters and do fraud with the customers. My girlfriend from Vietnam ordered-1368539 Ferrero rocher cake for me in heart shape and for this they charged good amount but i received completely worst cake of my life, completely different design, charged for Ferrero rocher but received simple black forest cake from local bakery and that's also damaged in the cake box.No message on cake and no message card with the cake.I received carry bag from local bakery with there name address details printed on it not what she ordered. On behalf of her i called their customer care multiple times, it's keep ringing or busy but after 20 minutes they pick up the call , that guy on the call didn't listen me properly and cut the call in between the conversation. She complains too through mail but didn't get any resolution yet. Here and on truecaller i read other customer reviews too,all customers are complaining of cheating with them.I think they are fake and doing scam for earning too much profit in short span from customers... Please guys REPORT them everywhere and BEWARE🙏🙏

3rd class service. My engagement was at 1 PM and the cake they sent at 9 PM — what a shitty service. You can clearly see in the screenshot that while ordering on their website, it was promised as “On Time Delivery” and showed that it would be delivered as early as 2 PM. Instead, they called at 9 PM at night saying that it would be delivered to me. It doesn’t make any sense. I had already informed them about my engagement timing and even requested cancellation, but they still went ahead with the delivery. And now they are hiding behind their 9 AM–9 PM delivery window. What is the point of “On Time Delivery” if a cake ordered for a 1 PM engagement is sent at exactly 9 PM? What a shitty time window, Shitty website, shitty service, and totally disappointed. UPDATE: MyFlowerTree has now replied to my review, and their response makes the situation even more frustrating. They keep saying “9 AM–9 PM” and that the order was delivered within the promised slot. But my screenshot clearly shows their website stating “On Time Delivery Guarantee” and “Get it as Fast as Today by 2 PM.” My engagement was at 1 PM, and I repeatedly informed their team about this. Instead of delivering the cake when it was actually useful, they sent it for delivery around 9:00 PM and expected me to accept a cake for an engagement that had already finished hours earlier. And the most ridiculous part? I requested cancellation at 9:57 AM and again at 3:35 PM, clearly explaining that the cake was no longer required. They still proceeded with the delivery and then used their 9–9 PM window to justify everything. Being technically within a 12-hour delivery window does not make it “on time” when your own website shows delivery by 2 PM and the product was ordered specifically for a 1 PM event. MyFlowerTree is free to quote its policies, but customers are also free to judge the service they actually received. In my case, the cake arrived far too late to serve its purpose, my cancellation requests were ignored, and instead of addressing that, the company is simply hiding behind a broad 9 AM–9 PM window. I ordered a cake for an engagement, not a cake to arrive after the engagement was over. Extremely disappointing service