My Flower Tree

Fraud business. Avoid ordering even if this is the last option available. Not sure how has this company survived so far. Edit to the post with more details - Because of the scale of the fraud, this company was getting royally bashed on Instagram. So what have these fraudsters done? Disabled commenting, and deleted 1000s of comments which were all full of abuses, with tales of daylight loots of this company. They don't have any team of specialists anywhere. It's a group of goons who have somehow managed to create one fake website and Instagram channel. Whatever delivery dates you see and select on this fake website, just add 10 days to it and if you're lucky you may get your order. More details - It's been almost 3 months and there's still no refund or contact to even reach out.

Please don't spoil your special day by booking gifts and cakes from them. Whole day spent and I didn't received my order. I chatted with them to know about the delivery and they fooled me until I said I would raise complaint in consumer forum. After that I came to name the order which I placed 4 days before was sent to delivery person at 5 pm today. And then the cake was prepared and finally delivered. If I would have not said about consumer forum they would just have not delivered the order. Please don't waste your money by booking gifts through this site.

Horrible! I wanted to send flowers to my mother on Mother’s Day. The company didn’t deliver on that date and when they did deliver, they changed the bouquet and sent the cheapest one. Tried asking for refund but they never replied. Adding photo of the bouquet I ordered vs the bouquet my mom received This is a scam company.

Today was 4th time that I placed an order with my flower tree. And they were every bit perfect. Super smooth experience. Delivery on time. Order as good as the online picture. Will definitely will be using them again.

I have been having the worst experience with this company. I ordered a cake for my husband’s birthday, choosing midnight delivery. The delivery was made way prior to the midnight delivery timeline paid for. To add to that, the cake was delivered smushed. The delivery guy was carrying the cake in a backpack. He took it out as you would a laptop from a backpack. Obviously I declined to take the delivery and the delivery guy left with the damaged cake. I raised a complaint the same day with the company, asking for a refund of the midnight delivery and cake. Since then the company has just been going back and forth, wasting time, not accepting the bad service provided, or remediating. They keep telling me that they will give me a gift certificate or get a chocolate box delivered. I don’t need either is what I’ve informed them and yet they continue to go back and forth. First time I used this company. That is a big regret. I will suggest that no one use their service. Their customer service is below par. This is not a company I will use again. I definitely suggest no one else does either. I definitely wouldn’t stop until the company accepts their mistake and remediates as expected. Surprising to see this company tell me that deliveries being damaged is expected, and it’s not a big deal as per them. To this company I want to say - pay heed to what a customer is saying. Don’t tell them they are wrong when there is sufficient proof that states otherwise. Don’t harass customers and waste their time. Provide good services to customers - this not only includes deliveries but also customer support. Understand what customer service is to run your company better. Work on customer retention rather than trying to prove yourself right when a complaint is raised. Learn from your competitors; some of whom are doing a way better job at customer service and satisfaction.

I had ordered Birthday cake for my Son with greetings Card and chocolate. The scheduled delivery was on 15 Dec between 1500-1800 hrs . Till 1400 I had the update that's it in time and then till 1930 hrs , we had no updates. I called up customer service and the lady confirmed that they have no control or contact details of the delivery person. We discussed and agreed to wait till 830 pm. My son and his friends had to wait for the cake and it was so embarrassment for us. We had also shared the picture of the cake and hence , expectations was high.to our utter dismay , the cake and the delivery did not turn up till 10 pm in the night. The customer service was unable to update or track the delivery partner or person. A good business model with poor delivery partner has made a service which is highly dependent on timing , is a poor quality offer. I have requested for refund ...will keep posting based on update . Hence, before ordering, pls confirm the terms and conditions for late delivery, cancellation and refund . Also pls plan for a Plan B , when services do have their own or structured delivery partner.

One of the worst experience one can have after ordering from any website. Never fall in trap with Design of cake or promise for delivery of time slot. They hardly bother about time because they only take orders and do not deliver. It's like an elaborate online scam in the face of a online cake company. Pathetic customer Service. They have memories few line and same they speak everytime when you call or whether you write here. My order was expected to be deliver by 12PM and till 5PM while writing this review I have not received it. Neither any customer number working not any solution is being provided. No option for cancellation of order. Anyone who is thinking about ordering from this company, first read the reviews and I highly recommend not to order from this company. Don't go by the order tracking, they only update on website and don't take any action. Pathetic company, pathetic customer service, pathetic delivery service etc... As bad as you can think is the service of this company. Please do not order from here.

First time I booked one order through this site which is delayed by 5hr till now and still not traceable despite paying extra amount for specified time. There is no proper customer care and after 30 min of call hold I could connect the person and she said we will arrange delivery asap. There is no way you can connect to customer care for any grievances other than waiting in queue for ans the call. Let's see if they are genuine and will deliver or not

Terrible experience! Ordered cake from them and it came rotten and tasted sour! Tried to get a refund but their policy says they won’t refund if the cake is used! How can I report a cake without using it, that is tasting it. Spoiled my special occasion. Never ordering from here. My money was wasted!! do not order if you want your money to be wasted as well!!

Never ever use this website to order any thing to your loved once. Instead of surprising your loved once you will be surprised after placing order from this website. Your order will not get delivered and you will not able to get in touch with customer care. I was the recipient of the order and no one called me and they Changed the delivery to next day saying that call was not picked. People use flowers to express their sentiments and these are for special day only. There are multiple other websites. Please use them don't waste your time and money using this. You will be trapped. Horrible experience. Horrible support. Think 1000 times before placing an order. People who got cheated we must regroup and file complaint against this fraud.