Croma - East Of Kailash

I am visiting this place since 4 years. I have purchased more than 8-10 appliances from this outlet. Customer service is their priority amd they love doing it. I am fully satisfied with the quality and service.

Great Experience. Saurab was extremely helpful. Thanks

One of the worst Tata Store has. This is not TATA (TCOC) 3rd class of staff experience in the store has! Staff don’t have much time for the clients. Another calling to another person! My request to the other people pls don’t visit this Croma Store. People by because of Trust and service ,but the kind of service is not that peak of mark.

Worst experience. False commitment at the time of sales and no after sales service. AC installation was not provided. Service men came without any wooden planks or fitting equipment. They said they are not responsible for AC fitting, they can only make AC work at the designated space.

Very best experience keshav is helpful for me he suggest me best buds thanks keshav

Cheats. Purchased air-conditioner from them was sent dummy units that too of a different brand. Customer care kept hanging up on me without even listening to the problem. 30 minutes of trying to get in touch with customer care later got the number for the store. The store manager said ok we will see what to do tomorrow even though the store was open for another 3 hours. Upon insisting, fighting and threatening to escalte the matter they agreed to check up on the matter. An hour later they finally reverted with a " theeka hum replace karwa denga be grateful". Not to mention they tried their level best to make it seem like I replaced the ac with dummy units and I'm scamming them. Thankfully the unit was directly opened by the installation team else it would have been a complete waste of 50k. No resolution yet but right from the buying experience to the delivery experience to support and after sales has been horrible. Best to buy products from the brand stores directly. It was amusing though when the store manager kept trying to get me to agree that it wasn't a mistake or a scam but a faulty item delivered by LG. Maybe LG needs to be careful about where they are retailing their products as well. And Mr manager one last time , if I order and LG ac get an LG ac which doesn't work properly then you call it a faulty product , when I order an LG ac and you deliver samsung ac it's called a mistake but when I order an LG ac and I'm given a used, dirty , hollow dummy unit of goodrej in a brand new box of the LG unit I ordered it's called a scam. Don't tell me your delivery people can't tell the Weight different between a 50kg ac and a 2 kg body. Edit: Replacement unit was sent and installed. Still all in all a very unpleasant experience and I'm not at all impressed with the way their staff deals with customers while shopping or after.

This was my first and last time visiting a croma store. Worst experience with the store . Their service manager was reacting like a fool he was totally in capable in guest handling. At first his co worker gave faulty product and then they started arguing because, " i politely told them that ' sir your this product is faulty "

Most shocking experience. The problem is with one usb cable. Having taken it back to them twice warranty they returned it to me each time saying the pin or clip was a bit loose but has been fixed. With persisting problems took it back again and they said the warranty just got over and you should have come during warranty. They denied that I went there twice fur the same issue. They contacted the receptionist which who I remember was a girl and she admitted that i had gone there and they had adjusted the pin and returned it. But they deny that they try to fix anything themselves and refused to change my cable. Shocked at them fooling me for the last 2 trips that too during lockdown and going across from noida to Delhi. Secondly lying thru their teeth about every single fact and then changing their statement. I have an audio recording confirming they accepted that the pin was tampered by them.

Very polite staff and services was awsome

The staff is very said back and like all the crime stores all the products are priced at MRP without any offers or schemes or discounts. Staff doesn't help and is not aware about the products. Store has some good devices but not a good variety. Skip this store.