Croma - East Of Kailash

Well done east of Kailash team your product knowledge is incredible

Whoever the head was, he was really agresive in handling my laptop. It was like he's going to damage it himself. I went there for complaint of laptop. He treated like we are there for his time waste. And was showing so much attitude that in anger I also replied "araam se bollo". Don't know why these people are head. The normal staff was good. It was a laptop of more than a lakh. Never gonna go to croma again for buying just because of their treatment by the head.

'Croma' giving full range of electronic items within one roof. Since it is a TATA enterprise so reliability is inherent factor with extensive guarantee of service and products. Here making payment is not smooth. And lack of focus to understand on customer providing product knowledge.

I went to shop for pick up of the order placed online. They kept me waiting for 30 m and finally told me that they didn't have it in stock. I requested the manager to cancel it from their side as it's unavailable but nothing was done for past 3 days. Finally I had to cancel the order. Also no one paid attention while I was searching for soundbar. I asked specifications of sony soundbar which is available with subwoofer which was available in store but customer executive told me that model is not available with subwoofer. Atleast executive should be aware of what they are selling.

Thank you so much, Keshav and Sanjay, for your incredible support. I truly appreciate your help!

Good service and best staff member

A decent place for your household electronics needs. Decent deals and reasonably good staff too. One wouldn't exactly say a huge varied range but quite reasonably stocked. Average is what I would say.

Your employee who takes care of the apple product section in your outlet has lot of attitude within him. Please tell him to please lock his attitude in home and come to work. He was so disinterested in taking through a demo run and he was acting like he was obliging me just by his presence. Kindly train your staff on how to behave with a customer. Just because of his behavioral issue, I got my new MacBook Pro from Vijay Sales, Saket today. Kindly learn from them on how to behave with a customer. I am a prominent customer of your store since years but now I will make sure that, me nor my friends and family go to this store, where a customer is not treated the right way. Kindly look into this matter urgently! PS - This incident happened today (i.e 16th October, Time - Around 3:00 PM) He was the apple store guy wearing the apple T-shirt. I was introduced to him by Mr. Prakash. Mr. Prakash was very humble and he explained all the laptop configuration really well. Keep up the good work.

Bad follow up post sales - bought Hitachi ac No one came to install in 2 days … still the staff is clueless… bad customer experience

Nice and quick experience .polite staff