VIJAY SALES - HAUZ KHAS

Had a great experience at Vijay Sales thanks to Hemalata. She was very polite, knowledgeable, and extremely supportive throughout the process. She patiently answered all my questions and helped me choose the right product without any pressure. Really appreciate her excellent customer service. Highly recommended!

⭐ 1/5 Stars - Utterly Unacceptable Quality and Toxic Customer Service Extremely poor service and a complete lack of basic quality control. I recently purchased a premium Panasonic split AC from this Vijay Sales branch, and the entire experience has been a nightmare due to failures by both the retailer and the brand. * Defective Product Delivered: Panasonic delivered a damaged, defective unit right out of the box. So much for being a "premium" brand. * Zero Internal Coordination: The sales, delivery, and installation teams operate in completely blind silos. I was forced to act as the middleman, coordinating between three separate contacts myself. As of today, the AC is still sitting uninstalled. * Harassment by Follow-ups: It has taken an exhausting number of phone calls just to get a standard installation scheduled. * Blame-Shifting Staff: Instead of resolving the issue, the staff here (Jiwan & Pooja) continue to offer pathetic excuses to deflect blame for their logistical errors and sheer incompetence. Vijay Sales took my money and completely washed their hands of any accountability. Save your hard-earned money and peace of mind—avoid this shop for your own sanity!!

I had a very good experience at Vijay Sales. Initially, I was told that the pickup would be available the next day, but the staff made extra effort and arranged the product from the warehouse on the same day. I really appreciated the quick service. Overall, the staff was polite, the service was fast, and the entire buying experience was smooth. I’m very satisfied with my purchase from Vijay Sales.

The Hauzkhas store executives are really polite and good in their job… especially Varun kumar, he know how to deal and treat their customers.

I bought window ac from hauz khas branch and the window ac came with less 1m wire which can't reach to the nearest plug point also. Plus the wires came naked without any plug. When I called the store they said that is standard service oferring I was forced to give 900 rupees installation without wire extension and plug. Given such a reputed brand the least you expect from the store is to tell you that wire will be of so and so length and we would have to get our own electrician to fit the plug. If you are charging 900 rupees for installation least a customer expects is wire extender and plug to be part of the cost and if not these things should be shared transparently with the customer. Worst service, given these hidden cost that i have to bear further . Also the store guy did not connect me to the supervisor in spite of me suggesting so.

I purchased an iPhone 17 from Vijay Sales 4 days ago. At the time of purchase, the staff clearly told me that under the offer, I would receive a power bank and a tempered glass cover. Trusting this information, I completed the payment. However, after the payment, when I asked for the power bank, the staff refused and said that there was no such offer. This is completely misleading and unacceptable behavior. I was charged around ₹1000 extra in the name of a discount/offer, but the promised product was not provided. It is not acceptable to mislead customers and sell products based on false promises. This was a very disappointing experience. I will not purchase from here again and would advise others not to trust any offers without written proof. The management should take strict action on this matter and properly train their staff to avoid such incidents in the future.

Yesterday, I visited your store to purchase an iPhone 17. I had clearly decided to pay ₹50,000 through EMI for 6 months and the remaining amount as a down payment. The same payment arrangement was also written on the bill by your staff. However, your cashier, with complete confidence, swiped my credit card for the entire purchase amount under EMI, instead of processing only ₹50,000 through EMI. He subsequently cancelled and voided the transaction, only to realise that the amount has now been placed on hold against my credit card limit. As a result, my entire credit limit is currently blocked, I am unable to use my credit card, and the amount has still not been released/refunded to me. This situation has been caused entirely due to the irresponsibility and lack of proper knowledge of your staff. What is even more disappointing is that despite the inconvenience and financial impact caused to me, I have not received even a basic apology or proper communication from your team. I need this matter to be resolved on an urgent basis today, including the immediate release of the blocked credit limit/amount. Please also confirm in writing once the issue has been resolved. I expect your team to treat this as an urgent complaint and take immediate corrective action. I have mailed the bills and other informations. Regards, Bidisha Bhuyan

My experience at Vijay Sales was really great. The sales girl, Payal, was very helpful and understanding. She explained the project to me very clearly and patiently. I truly appreciate her support and guidance. Thank you, Payal, for making my experience so smooth and comfortable.

Had a very good experience at the electronic shop. Bobby and Umesh were very helpful, polite, and knowledgeable. They explained everything clearly and helped me choose the right product without any pressure. Excellent customer service—really appreciate their support

⭐☆☆☆☆⭐☆☆☆☆ Very disappointed with my experience at Vijay Sales. They gave me a display unit refrigerator instead of a brand-new product, and now they are creating unnecessary problems with the exchange process. This is completely unacceptable and not what I expected from a trusted store. Poor customer service and no proper support after the purchase. I would not recommend Vijay Sales to anyone.