The Leather Laundry

Great service! Got my items cleaned and restored, and they look brand new. Very professional staff and great work. Highly recommended!

I had a wonderful experience with The Leather Laundry. The team took the time to understand exactly what I needed and delivered service that was required. They were extremely professional and efficient. I highly recommend them and will certainly be returning in future.

Extremely disappointing service. Paid ₹5,000 for the restoration of a ₹10,000 pair, and barely 1–2 months and 4 wears later, the sole is already coming apart again. Several areas were also left unfinished during the restoration. ₹5,000 for restoration and this level of quality? Absolutely unacceptable. Would not recommend.

Extremely Disappointing Experience — Not Recommended I had an absolutely horrible experience with the leather laundry after giving my Louis Vuitton shoes for repair. The experience was disappointing right from the pickup, communication, repair process, delivery, and even invoicing. The entire process was extremely unprofessional and poorly managed. Their customer service is particularly frustrating. There is no dedicated person or team handling your case. Every time you call, you end up speaking to a different person and have to explain the entire issue from scratch. Even for basic information, it can take an entire day to get a response. The lack of coordination simply ends up wasting weeks of your time. Considering the huge amount they charge, one would expect exceptional workmanship. Unfortunately, the finishing of my shoes was extremely poor and the actual repair work was pathetic. The quality of work was nowhere close to what I expected, especially for a premium/luxury product. If the shoes had been repaired properly, perhaps the long and frustrating process could have been overlooked. But unfortunately, the final result was as disappointing as the entire experience. For the amount they charge, the service, communication, professionalism, and workmanship are simply not worth it. Absolutely not recommended.

Hi Checked my Burberry bag..the work is fab !! It's as good as new now. Im surely preserving it for my vintage collection. It's totally worth!!❣️ Thanks!!

The worst experience I have had with any business in three years of living in Delhi. Gave them a leather handbag for cleaning and they ruined it instead. Staff were rude when I first contacted The Leather Laundry. Pick up and drop off were chaotic, with arranged dates and times ignored. The bag, when returned to me, was so poorly treated I actually laughed when I saw it. I couldn’t believe anyone would do such a terrible job. It looked like a child had painted the bag. I don’t know what product they used on it but the paint is suffocating the leather, which was supple and is now totally stiff. The paint was tacky and peeling off when I received the bag back. Areas that should have been marked off were not covered so there is paint where there shouldn’t be and the colour was not properly matched. They refused to give me a refund despite my repeated attempts to seek one. To add insult to injury, they refuse to take me off their marketing lists so I keep being sent messages when I told them multiple times to remove me. The owner has contacted me multiple times and said I should let them try again with the bag, which is ridiculous. The bag is ruined, and if they thought what they did was fair work I can’t see what giving it back to them would achieve. The bag is ready for the bin. I just want my money back, which the owner refuses. The Leather Laundry has a lot to learn about business and customer service. They shouldn’t take on work they are not skilled enough to perform and it is much better to quickly refund an unhappy customer than treat them poorly and have the customer share their terrible experience with others. If I could give a negative star rating, I would. Stay away from these jokers.

My overcoat fabric pockets had deteriorated and needed them to be replaced. The Leather Laundry did a great job in replacing those very satisfactorily. The whole experience of collection from home and delivery back to my home was very prompt and smooth. Keep up the good work.

Got my leather jacket cleaned here, they restored a zipper that didn't exactly need to be restored but i am satisfied. thank you guys, hopefully next time it will be even quicker!! it takes 4 weeks so plan your drop off accordingly. the jacket looks fine and is not damaged at all. you can trust them!! also gst is not included with the quote (i got 2.5k) (450 gst) so you'll have to pay a bit more, so factor that into your budget. peace 🫶

Please don’t make the mistake of sending your bags to them because they will repair your bag and send them back to you in the worst packaging for them to look like in the worst condition than before they started the repair. The first picture is how they packaged two bags and a pair of shoe squished up in a bubble wrap packing. And this is how my bags were from that packing all crushed up as expected

Amazing Service for My Gucci Wallet! I gave my wallet for cleaning and repair because the inner lining was torn, and I’m so happy with the results. They restored it beautifully — the leather looks fresh, the lining is perfectly fixed, and the wallet feels as good as new. Their service was professional, careful, and quick. Highly recommended for premium leather care!