The Leather Laundry

Got my patent leather LV bag that had caught some fungus refurbished and recolored by leather laundry and I must say the craftsmanship and service was exceptional! They managed to do what I was told was impossible by everyone else :) Thank you mallika and leather laundry team for timely delivery and superb quality of service.

Never thought getting leather items mended would get this easier. Thanks to The Leather Laundry, they're not only quick but good at their work. Sure know how to get a job done in a neat manner. Kudos to the team. I hope they keep up with the quality of work, rather progress than regress.

The worst experience ever. 1st they quoted a very low amount and then after taking the shoes claimed for a very high amount. I cancelled the service and informed them I will pick up the product from where I originally dropped it that is in New friends colony. When I got there, i was told the shoes are still at the workshop and I was not informed about it prior. Then they sent me a msg to pay them 500rs for delivery in spite of me telling them i will pick them up myself. Then I was told to pick it up from Patparganj, all the way from Faridabad. My suggestion, don't trust them with your expensive stuff. They'll just quote a really high amount and if you cancel the service, they will try to earn from delivery charges and ruin your stuff.

The did a fabulous job with both my Jimmy Choo shoes , the suede shoes which was pretty worn out after using the for six years or looked so new and clean . The heel off my other shoes was glued back Together in a very neat and precise way , very happy with their service , I even got a discount when I asked for it . Thank you leather laundry .

So far it has been a good experience. The photos looks good. Eagerly waiting to receive the repaired product for the final judgement.

In August of 2022 my Mom had sent the leather laundry a picture of my damaged Bottega Veneta wallet and asked if it can be restored to which she was told ‘will fix it by patchwork’. Once the pick-up was done, they sent her an image of the wallet on the 26th of August saying ‘extensive repairs and restoration at ****’. After payments were done, she was informed on the 7th of October that the wallet was done but to her surprise what she received was a brand new fake bottega wallet and the old one which was not restored. She was not once told about the creation of a fake new wallet, not once told that the wallet could not be repaired but instead was lead to believe that the wallet was being ‘restored by patchwork’. They took her money, did not say one word and then stopped corresponding with her. After multiple attempts to speak with the owner, Mallika and her team in December they picked up the damaged wallet again and returned it after a few weeks saying it could not be repaired but she still has not received the money she was made to pay for the restoration services. Till date no apologies, no correspondence and no money back. I do not recommend this company to anyone who has luxury or even non luxury items for repairs. They are unprofessional, fraudulent and unethical.

Terrible communication and terrible service. They will communicate with you till you give them a go ahead with your product restoration but after that you can keep texting them or calling them and they will not respond. For sometime you almost feel like they have lost your product till one day someone from their team wakes up to say - Please give us some time. A very unpleasant experience.

I've been using The Leather Laundry's services for over 3 years now. At the first instance, I sent them a pair of old, worn-out shoes that I didn't want to throw away coz of sentimental value; frankly I was amazed when they returned the shoes and I was able to use them for at least another year. My wife and I have since been sending them bags and shoes for cleaning, repairs and restoration work and every time we get them back, we're delighted by the results. We moved from Delhi to Gurgaon some time ago and owing to the distance, tried another vendor providing the same services; however the results did not live up to our expectations. We've gone back to Mallika and her team at The Leather Laundry and shall continue to use their services in the future as well. Keep up the good work!

The whole process was super easy. They were very quick to respond to my initial text, scheduled the pickup themselves, explained the process in detail, answered all my queries patiently and the end results were even better than my expectations.

I’ve been using their service for all my bag repairs, and they never disappoint. Truly a reliable and professional service.