Holy Family Hospital

I visited the Emergency Department at approximately 7:00 PM with symptoms of a suspected urinary tract infection (UTI), chills, body aches, weakness, and a mild fever. Given my condition, I expected prompt medical attention. However, despite being in the Emergency Department, I was not attended to by any doctor for nearly one hour. It was only around 8:00 PM that I was finally examined. Following the doctor’s consultation, a nurse attempted to insert a cannula into my wrist. Unfortunately, the procedure was unsuccessful on the first attempt. A second attempt was then made, which also failed. These repeated unsuccessful attempts caused me considerable pain, discomfort, and distress. After waiting for such a long period and experiencing the trauma of multiple failed cannulation attempts, I lost confidence in the care being provided and declined a third attempt. Consequently, I left the hospital at approximately 8:30 PM without receiving any treatment.

Excellent duty of nurse when we need they come immediately and very helpful staff .

​I had a very positive experience at Holy Family Hospital. The nursing staff is incredibly caring and attentive, ensuring patients are comfortable at all times. The cleanliness is maintained to a high standard, and the support staff is very diligent with their work. ​I was particularly impressed by the medical care; the doctors visit for check-ups twice a day and are also available promptly on call if needed. The infrastructure and facilities are well-maintained,

Not satisfied with the treatment as my daughter got admitted for 4 days and still not in a good position. Her problems n illness doesn’t resolve yet. Even doctors didn’t give any update regarding disease diagnosis or what treatment is given.

nurse Marina jacklin was very helpful and supportive and other nurses are also good ...but Doctor Kajal was in night was not at all good ...other doctors was fine

It was an amazing experience here with these kind and caring persons. They are doing their job very precisely. All the very best to them.

Patient Feedback and Recommendation Dear Management Team I had a wonderful experience during my 6-day treatment at your facility Holifamily hospital I am deeply thankful to Dr. PN Singh for his valuable advice and kindness throughout my care.I also extend my heartfelt thanks to Nurse Monika, who looked after me exceptionally well. While all the nurses demonstrated good quality care, Monika stood out with her outstanding behavior and attitude.She is highly organized, always smiling with genuine gratitude, and proactively helpful. She takes full accountability, maintains a clean and sanitized area before attending to patients, counts medications meticulously and arranges them in order, explains them in detail, and reminds me of exact timings. She never denied or delayed assistance for any of my requests.Such rare helping nature and talent are commendable in any profession. I strongly recommend that management appreciate her efforts and promote her to train other staff members who could benefit from her expertise. Thank you in advance for your attention, and I appreciate all the services provided Best regards K S A Khader

The hospital has an efficient emergency department. We did not have to wait to be looked at. The nurse and the doctor we're prompt in the examination and helpful in the registration process. We required admission for surgery to repair a fracture. The TPA and admission staff were helpful and clearly explained the process involved. We got a room quickly will basic amenities. The nurses were on time for checkups and explained each process clearly. Next day surgery was scheduled early morning and started on time. After care also went smoothly. Overall good experience.

To Whoever it may concern Respected Sir, I am writing to formally lodge a complaint regarding highly unprofessional, disrespectful, and distressing conduct by my admitting doctor, Dr. Sarita Sarki, during my recent hospitalization. During my treatment, I was advised insertion of a Ryle’s/NG tube to clear my stomach. Two attempts were made—first with size 16, which caused internal scraping and bleeding, and second with size 14, during which I experienced choking and could not tolerate the procedure. Due to these circumstances, the case was recorded as “refusal of treatment,” despite the fact that the inability to tolerate the procedure was due to physical distress and not unwillingness. On 14th April, 2026, during morning ward rounds, Dr. Sarita Sarki behaved in an extremely rude, dismissive, and inappropriate manner. When I respectfully requested five minutes to discuss my condition and treatment plan, she responded with hostility and raised her voice at me. She made derogatory remarks about my situation, including commenting on the absence of family attendants and referring dismissively to the person assisting me. This behavior was witnessed by other patients in the ward, nursing staff, and an accompanying doctor. Such conduct is unacceptable and deeply distressing for any patient, particularly one recovering from a recent hospitalization. As a medical professional, Dr. Sarki is bound by the ethical principles of the Hippocratic Oath, which require her to: - Treat patients with dignity, respect, and compassion - Act in the best interest of the patient - Maintain professional conduct at all times Her actions were in direct violation of these principles and represent a serious breach of patient trust and medical ethics. Furthermore, the manner in which I was addressed and intimidated amounts to mental harassment. I consider this behavior serious enough to pursue legal action under Section 506 of the Indian Penal Code (criminal intimidation), holding both the doctor and the institution accountable if necessary, which I will. I request the following actions: 1. A formal inquiry into this incident 2. Written clarification and response from the hospital 3. Assurance that such behavior will not be tolerated or repeated Please treat this matter with urgency and seriousness. I expect a response at the earliest. I have already emailed this matter to the The Archbishop of Delhi serving as the Chairman of the Governing committee, and the hospital. Sincerely, Swarnali Chakrabarty

Nice stay in this hospital and staff are also we helpful and polite all the sisters are we understanding and patience.