NEERTARU RESORT AND WELLNESS

Great resort, beautiful and peaceful. And exceptional manager at the resort actually, I tore my shoe sole and he was so quick went back home and got glue since the resort didn't have any and fixed it HIMSELF. Such a gentleman, nobody else would've done such a thing, a very jolly person who loves his job and a very kind gesture. Also the food is good taking into account the property is in middle of a jungle, best time to visit during rain and winter. Perfect for a short vacation, weekend getaway. Trip type Vacation Travel group Family Service: 5 Location: 5 Hotel highlights Great view, Quiet, Great value

We recently stayed at Neertaru Resort. Overall, the property is quite large and looks decent at first glance, but our experience was very disappointing. The biggest issue started at check-in. When we entered the room, there was a very strong pesticide smell. The odor was so intense that it was difficult to stay inside the room. The AC was also not functioning properly. A technician later came and fixed the AC. To deal with the pesticide smell, we had to request an additional room spray/perfume, and only after that did the room become somewhat livable. The property is very spread out, and rooms are located far from the main areas. You have to walk almost 500 meters to reach your room, which is quite exhausting. Room service is almost non-existent. The phones were not working, the TV was not functioning, and overall service support was very poor. The washroom fittings felt like normal household quality, which is not acceptable for such an expensive property. The dining experience was also disappointing. We were served undercooked rotis, and the taste of the food was not good. Breakfast service was extremely delayed — the waiting time was so long that you would end up leaving half-fed. The most disappointing part was during checkout. When we tried to give feedback to the General manager GM, he became very aggressive and arrogant. He was not willing to listen at all and, in front of us, started scolding and abusing his own staff (calling them these donkeys are not supposed to serve you dinner after 9 pm, So if they are serving you uncooked meal that there responsibility no GM's) and he also added (tumhare baap ki property hai kya etc). This behavior was highly unprofessional and unacceptable. Based on our experience, I would strongly recommend avoiding this property. Rooms: 1 Service: 1 Location: 1

Executive rooms were good , the first floor ones , not on the ground floor , and service was ok ok , because sometimes my order was delayed for almost 40 minutes, and rest was good , the food taste was okiesh , a littel more hygiene would be good , cleanliness was best , price was little above justified , amenities and games and everything was good Rooms: 4 Service: 4 Location: 3

I thought a lot before posting this review, but I believe it is important to share my honest experience. First of all, the staff was really cooperative and their behavior was good. They were polite and helpful, which I truly appreciated. However, I am disappointed overall. They are charging ₹7000, and in my opinion, it is not worth that amount at all. The property is not properly maintained, and the overall experience does not justify the price. The food taste was good initially, but in the end, the experience did not meet expectations.picture will tell you why I am saying this I am sharing this so others can make an informed decision before booking. Rooms: 1 Service: 4 Location: 4

An Amazing Nature Getaway! An extremely serene place surrounded by lush greenery and the weather was the cherry on top! I visited with my family, and we had a wonderful time there. Everything from the food, services, hospitality to cleanliness was absolutely top-notch. Highly recommended if you’re looking to relax and unwind with family or friends. A perfect escape into nature! Trip type Vacation Travel group Family Rooms: 5 Service: 5 Location: 5 Hotel highlights Luxury, Great view, Romantic, Quiet, Kid-friendly, Great value, High-tech

We had great time there but please improve the quality of rotis you serve its almost like a Papad and the masala sandwich 🥪 which was very bad in taste like rotten. otherwise everything was on point and please on the pond side in the entrance cover it with a fence its too risky for kids to fall easily Rooms: 5 Service: 5 Location: 5

Beautifulllll place but unfortunately awful staff. Even when we had word before arrival they stopped us before entering and asked for 500 cover charge. We asked them to at least let us in and show us the menu, they told us “wait outside we are sending it in WhatsApp’’ We were with a year baby who was crying with hunger. • staff was stinking like hell. • they were rude • we ordered but they delivered partial • very bad taste “very awful” But again beautiful place, replacing of the staff can do wonders. All the best. Trip type Vacation Travel group Couple Service: 1 Location: 4

The room cost is too high and not enough amenities/ services provided for 7000 rs per room. Also there are no categories of rooms for various prices, all type of rooms are for same price which doesn’t make sense. In addition the rooms are pretty basic and prices for them for 4k to 5k is sufficient. There was no mirror or fridge in our room and we had to ask them to bring it. Food taste is average. Service is very slow, got soup after 30 mins. There were very less options in breakfast buffet, even the options mentioned in the breakfast menu like paratha was not there. No veg live counter like dosa was there. No dessert options like muffins were there which are usually included in breakfast buffets at resorts. Staff is polite but not well trained and organised and the hotel is understaffed. Basic toiletries like earbud was not provided. Geyser was not working in one of our rooms. The landline phone in the room was not working. The WiFi was not working. The spa is closed from last 1 year. No activities have been developed. Property is very peaceful and beautiful and can become one of the best properties near Indore if feedbacks are taken sincerely. Trip type Vacation Travel group Friends Rooms: 2 Service: 3 Location: 3 Rooms Very basic room price is high

I stayed here last weekend with family, and the service was extremely poor. Staff's behavior was not good, The staff is completely obsessed with money. Their first sentence for any service or request is, "Sir, iskaa extra lagega" They even said the same thing about a small slice of lemon at the dinner. The cottage is quite far from the reception. Resort should have a facility of car or vehicle to take guests to the cottage, especially those with small children and women. Many of the items mentioned in the breakfast menu were not there. Like egg , Paratha etc. Wifi works only in reception area that too very slow, in rooms there is network. The phone in the room is just for show, it doesn't work. Due to all the above reasons, I do not recommend staying here. Trip type Vacation Rooms: 3 Service: 1 Location: 1

Nice place to visit and spend time with friends and family, swimming pool is good with almost clean water. Very limited options for snaks and food. Carry your own stuff and eatables if looking to spend time for two or more days. Travel group Family Rooms: 4 Service: 3 Location: 3 Hotel highlights Quiet, Kid-friendly