Royal Enfield Service Center - RR Automotive

This is by far the worst Royal Enfield service center I have visited. Every visit leaves me more disappointed than the last. The biggest problem is the complete lack of management. There is no proper queue, no discipline, and no respect for customers' time. You can stand there for hours, and unless you keep chasing the staff and repeatedly asking them to look at your bike, nobody pays attention. It feels like customers are expected to beg for service instead of receiving it. The quality of service is equally disappointing. I have given my bike here multiple times, and every single time the same issues return within just 2–3 days. The horn stops working, the lights develop faults again, and the problems I specifically asked them to fix come back almost immediately. It makes you wonder whether the bike was properly inspected at all. The staff does not inspire confidence and seems to lack the technical expertise needed to diagnose and fix issues correctly. Instead of providing a permanent solution, they seem to do the bare minimum so the bike leaves the workshop. A service center is supposed to give customers peace of mind, but this place only gives frustration. You waste your entire day, spend your money, and still end up with the same problems. I will never get my bike serviced here again and would not recommend this workshop to any Royal Enfield owner.

This is hands down the worst Royal Enfield service center I have ever visited. Every visit has been a complete disappointment. The service quality is pathetic. I have taken my bike here multiple times, and every time the same problems come back within a few days. It feels like they don't properly inspect or repair the motorcycle before handing it back. The workshop is completely unorganized. There is no proper system, no accountability, and no respect for customers' time. You can wait for hours without anyone giving you a clear update. Unless you keep following the staff, your bike is simply ignored. Based on my experience, the technicians were not able to diagnose and fix my bike's issues effectively. Instead of solving the root cause, they seemed to do temporary fixes that didn't last. I trusted an authorized Royal Enfield workshop expecting professional service, but I left with more problems than I came with. I have wasted my time, money, and multiple visits. If your bike is important to you, think twice before getting it serviced here. My experience has been extremely frustrating, and I won't be returning.

I am extremely disappointed with my experience at this Royal Enfield service center. I trusted an authorized workshop expecting professional service, but unfortunately, my experience has been the exact opposite. Every time I brought my bike in for servicing, I was assured that everything had been fixed. However, within just 2–3 days, the same issues would return. Instead of resolving the actual problems, the service seemed to provide only temporary fixes. The customer experience is equally frustrating. There is no proper management, no organized workflow, and customers are left waiting for long periods without clear communication. It feels like no one takes ownership or responsibility for the quality of work. What disappointed me the most was the lack of confidence I had after every service. Rather than feeling satisfied, I was constantly worried about when the next issue would appear. After multiple visits and repeated complaints, nothing changed. I expected reliability, skilled technicians, and professional customer service from an authorized Royal Enfield workshop. Sadly, I experienced repeated inconvenience, wasted time, and complete disappointment. Based on my personal experience, I cannot recommend this service center.

Bad work experience all time 😡 …

Got running repairs, satisfied with work but workshop can be situated at more proper place as road leading to workshop is not good

Servicing is average; they don't clean the bike nicely. Staff behaviour is ok but the waiting time for getting our bike serviced is so long that customers get irritated mechanic comes very late; we have to wait hours for him to come and also keep our bike in the waiting area so that our number comes first

This is the worst service center ever. I had a terrible experience with the service ranging from pathetic staff who always pretend to be busy so much so that they don't have time to communicate with the customer, to awful service of the bike.

Worst service experience at Royal Enfield RR Service Centre, Indore. Very disappointing experience with the service team. I went for the 3rd free service, expecting the standard service to be handled properly, but instead I was surprised to see additional charges like ₹200 for engine polishing. My concern is not just about ₹200—the issue is lack of transparency and communication. Customers should be clearly informed and asked for approval before adding any optional service or charge to the bill. For a brand like Royal Enfield, I expected much better customer handling and service transparency. The overall experience was frustrating and left me feeling that unnecessary charges were being added without proper explanation. Please improve transparency, customer communication and service quality. I would not recommend this service centre based on my experience.

Extremely Poor Service & Complete Waste of Customer’s Time – RR Automobiles Indore” My experience with RR Automobiles Indore (Royal Enfield) has been extremely disappointing. The service centre is supposed to open at 8:00 AM, but customers are made to wait until around 9:00 AM. Every time I visit, I end up wasting almost 2 hours of my morning just because of their poor time management. And the worst part is that even after wasting so much time, the actual problems with my motorcycle are not properly resolved. I own a Royal Enfield Classic 350 Stealth Black and have already had it serviced multiple times. 1. Front shock absorber/suspension noise: I have reported the abnormal noise from the front shock absorber four separate times. Instead of properly inspecting and diagnosing it, I have repeatedly been told, “It is normal.” If the same complaint is being raised again and again, how difficult is it to actually check the motorcycle properly? 2. Engine warning light: I specifically took my motorcycle for service because the engine warning light was appearing. Despite visiting the service centre for this exact issue, the warning light is STILL ON even after today’s service. Then what exactly was the purpose of taking the bike to the service centre? 3. Poor service quality: The biggest disappointment is that customers spend their valuable time and money expecting professional service, but here even basic complaints are not being taken seriously. Taking the bike for service and getting it back with the same unresolved problems is extremely frustrating. For a relatively new motorcycle, this kind of service experience is simply unacceptable. RR Automobiles Indore needs to seriously improve its customer handling, punctuality, technical diagnosis and service quality. Customers should not have to repeatedly visit the service centre for the same problem and waste hours every time. Very disappointing experience. I would think twice before recommending this service centre to anyone. 1/5 — Extremely Poor Service Experience

I wana give zero bcz they ignore the coustomer