Hotel Samrat

Although the place is in the heart of the city centre but unfortunately it turns out that this hotel isn't as good as we expected. The rooms are not sophisticated, a lot of junk staff was present beneath the beds, amenities we're not also satisfactory. One of the worst experience comes from the reception and staff who were behaving like they weren't taking orders but just rebuking at us, I mean, waiters were lurking behind the doors, looking frequently and even got inside the rooms without permission and knocking. Food quality was also third class and prices were touching sky. I would suggest not to check in this hotel if your first priorities are security, nice expectations from staff and other things.....

Without any sort of pre booking we decided to land up in indore for our holiday from ujjain and we booked Hotel Samrat directly. The rooms were great and spacious. Food quality was great and tasty. All the staffs were very cordial and helpful towards my family. I am truly shocked to see the kind of hospitality the hotels in MP had. Since our train for west Bengal was at 11.30 pm, on requesting them they had reduced the prices for the rooms as well. Thank you guys.. Whenever I am in indore in future I will surely stay at Hotel Samrat definitely. Trip type Vacation Travel group Family Rooms: 5 Service: 5 Location: 5 Hotel highlights Luxury, Great value

Only pro to this hotel is its location. Rooms are filthy and have smoking smell. Mattress and bedsheet have visible stains. The showerhead and bidet in bathroom doesn’t work. They really need to upgrade their hotel. It looks like an abondoned hotel from 1980’s. Rooms: 1 Service: 1 Location: 3

Good hotel to stay but old building cause little bit issue Trip type Vacation Travel group Family Rooms: 4 Service: 5 Location: 5 Hotel highlights Kid-friendly

Not good hotel Bad service Rooms: 1 Service: 1 Location: 1

Bathroon door was not closing. No jetspray. Very bad maintenance Trip type Business Travel group Friends Rooms: 1 Service: 3 Location: 4

We a group of 10 members stayed in the hotel for a night on 27th Dec. and the hotel manager at reception mentioned only 2 Executive Suites left which he asked us to visit and see if it's suitable. We visited the room and it was 2 bedroom suite but they informed they'll provide extra mattress for us. Still the amount they charged us was on too high but as it was 10:30 PM in the clock, we thought to take those rooms instead of another search. They asked us to leave the luggage and they'll arrange that to be shifted at room. It took atleast 40 mins for us to get luggage. Also, we went at the reception twice requesting for luggage and water and the manager was very rude and arrogant. He seem to be thinking of himself as a boss. Finally, after getting we were just getting ready for dinner by the time power went off. We thought it is a big hotel and we surely have generator and was waiting for that for 30 mins with no luck. Finally again, I went to the reception and they said electricity will come in some time. After having a long wait and even we had 2 senior citizen members with us, we decided to move as we were getting late for dinner. We all including the 70+ age members walked via stairs from 5th floor to ground floor 😞 and went for dinner. With the treatment we received till that time, we decided to go outside for food (which I think was the best idea). After dinner, around midnight time, when we reached back at the hotel power was on (god's sake). Everyone was too tired and looking for bed and surprisingly, we still were left with no additional mattress yet. We thought to call 444 (reception #) and the phones were down. There was a phone on lobby which was working and I tried 444 but no luck. Again, I went downstairs for mattress and water and they said to arrange it soon. Also, they asked to call 9 from lobby phone as room phones were not working. In the meantime, my wife complained of bathroom tap broken and not working properly. When we complained room service, the person said, I informed the 100s of time but no one is repairing this tap but he showed us a wayout (jugaad) to atleast make it work for us. In the meantime, we were still waiting for mattress which after half an hour we again rang them (from the lobby phone ofcourse) and they said they're arranging. Finally after 15-20 mins we got mattress for 1 room and now the wait is for another room mattress and also for pillow, kambal etc. which took another half an hour and couple of calls from myself and my frustrated sister to get it to us. Around 1ish in the night, we finally get everything for us to sleep but it was all-round failure for hotels like Samrat Hotel where they claim Executive suite etc. but even the taps were not working. Meanwhile, while we were at reception, I heard they misplaced keys of other rooms and also someone asked what will you do if someone in the lifts and power went off? Do you have generator or alternative to get them to floor safely and the answer was clearly visible in their face.. It was a horrible experience and I won't recommend this hotel to anyone, especially the manager rude behaviour which is a big surprise to me as in hospitality industry, the most important thing is to be polite and respectful which was clearly missing in this case. Trip type Vacation Travel group Family Rooms: 1 Service: 1 Location: 1

I just attended a wedding here. So I can tell you about the service only. SERVICE: Staff is not trained, The staff standing to serve food was too slow. The owner should take appropriate action for this. The washroom was also not clean. It was just a little better than a public toilet. Google map location is correct. Parking seems safe. Service: 1 Location: 4

Good hotel ... In heart of the Indore city..!!! Trip type Vacation Travel group Family Hotel highlights Quiet

It was great experience but They should upgrade their rooms otherwise the staffs,managers all were really good and helpful. Service and food of the hotel resturant is also good.U can go for this property. Trip type Vacation Travel group Family Rooms: 3 Service: 4 Location: 5 Rooms Rooms were average,but few rooms are under construction so may be in future they will upgrade their rooms and make it better. Nearby activities 2 famous places of Indore i.e Sarafa bazar and Chappan were nearby this hotel.. transportation is also good from the hotel location although it's an on road property...so in this scenario it's good. Food & drinks Food and drinks were easily available in the nearby areas of the hotel ...u will get almost everything by walking 10-15 mins. Hotel highlights Quiet