Kia Car Service - Lohia Kia , Peeragarhi

Great service experience at Lohia Kia Peeragarhi. The staff was very helpful and professional. Special thanks to Swati Mam for her excellent support and prompt assistance.

I am extremely disappointed with the service I received at this service center. I entrusted my car to them expecting professional workmanship and timely delivery, but the experience was the exact opposite. The staff is very uncourteous; they pay no attention towards you, the delivery was very late and i had to go to center even though it was promised car would be delivered. No one was present to address me. Don't waste your time , money and peace of mind by coming to this service center. The servicing was not carried out properly, and several issues that should have been addressed were either overlooked or left unresolved. On top of that, the promised delivery timeline was not honored, and there was poor communication regarding the delay. I had to repeatedly follow up just to get updates. A service center is expected to value its customers' time and ensure quality work before handing over a vehicle. Unfortunately, this experience fell far below those expectations. I hope the management takes this feedback seriously, improves its quality control, communicates transparently with customers, and delivers vehicles on time. I would not recommend this service center based on my experience.

I recently visited the Kia service center at Peera Garhi for body shop work and regular servicing of my vehicle. Unfortunately, my overall experience was extremely disappointing, particularly with the service advisor and the way the service team communicated with me. I would like to mention that the body shop team and body shop advisor were supportive and responsive, and I appreciate their efforts. However, my experience with the service advisor was completely different. I was specifically asked to come at 3:00 PM, with the assurance that my vehicle would be ready by then. When I reached the service center, there was no responsible person available to provide any update. I called my service advisor to inform them that I had arrived and asked how much more time would be required. I was told that they would get back to me shortly, and the call was disconnected. I waited for around 45 minutes, repeatedly trying to contact the advisor, but there was no response. My calls were simply not being attended. After losing patience, I went down to the shop floor myself and found the service advisor sitting in an air-conditioned room. When I asked about the status of my vehicle, I was told that the service had apparently only started about 5 minutes earlier and that I would now have to wait another 2–2.5 hours. What was even more disappointing was the attitude and lack of accountability. There was no apology, no proper explanation, and no genuine attempt to understand the inconvenience caused. Instead, it felt as though everyone was trying to cover up the delay rather than take responsibility for it. A customer should not have to spend 4–5 hours unnecessarily because of poor planning, lack of coordination, and inadequate communication. This was my first experience with this Kia service center, and unfortunately it will also be my last. The way my time was treated was extremely disappointing. I strongly recommend that Kia management look into the communication, customer handling, and accountability of the service team at this location. Good service is not just about completing the work on the vehicle—it is also about respecting the customer's time and keeping them properly informed. Very disappointing experience. I will not be returning to this service center again.