GoMechanic - Customer Support

⭐ 1/5 Worst customer care experience. I raised a genuine complaint regarding my car after a Comprehensive Service, but instead of resolving the issue, the team kept shifting responsibility and blaming E20 fuel. I escalated the matter to the senior team, but nobody properly contacted or resolved my concern, and the case was closed without a satisfactory resolution. Very poor customer support and complaint handling. Customers deserve proper answers and accountability, not excuses. Don’t hand over your hard-earned car to them—they’ll ruin it.

Writing **Absolutely Pathetic Service – Never Trust GoMechanic With Your Car!** My experience with GoMechanic has been nothing short of a nightmare. I gave them my Maruti Baleno for servicing, and they returned my car in a **worse condition than they received it, with broken shockers!** How does a car go in for servicing and come back with major damage? Is this what they call customer service? The real nightmare began when I called them to report the issue. I was repeatedly put on hold, with absolutely no one willing to take accountability. Instead of resolving the problem, they kept redirecting me to the local service garage where they had sent my car. So what exactly is GoMechanic responsible for? Taking bookings and collecting money while leaving customers to deal with the mess? After continuous follow-ups, I finally got my car picked up again to address the issue. And guess what? I was told that fixing it would cost me another **₹13,000!** When I refused to accept this and asked them to return my car, I was told that the garage was asking for an additional drop fee! **Seriously? Your service damages my car, I spend my time chasing your team, I am asked to pay another ₹13,000, and then I am expected to pay extra just to get my own car back?** This experience raises serious questions about GoMechanic's so-called service model. They appear to operate as aggregators connecting customers with third-party garages, but when something goes wrong, there is no clear ownership, no accountability, and no meaningful customer support. Creating an app and building a brand is not the same as delivering a reliable service. The most frustrating part is the complete lack of responsibility. Every representative seems interested in passing the buck rather than solving the customer's problem. I entrusted them with my car expecting professional servicing, and instead I got damage, endless follow-ups, additional expenses, and an absolutely infuriating experience. **My advice to anyone considering GoMechanic: THINK TWICE BEFORE HANDING OVER YOUR CAR.** A low price or convenient app means nothing if your vehicle comes back damaged and nobody takes responsibility. GoMechanic needs to stop hiding behind third-party garages and start taking genuine ownership of the services delivered under its brand. Customers deserve transparency, accountability, and proper resolution—not excuses, endless calls, and surprise bills. **One of the most disappointing car-servicing experiences I have had. I would not recommend GoMechanic based on my experience. Save yourself the headache and find a service centre that actually stands behind its work.**