Malwa Mahindra Service

They are fraud dealer they sold us 1600 coupons, but when we went to redeem them, they refused, claiming the coupons are only applicable when servicing our car there, information that was not disclosed when they sold us the coupons.

Extremely disappointed with the level of service and overall customer handling. The experience was frustrating from start to finish, and the staff showed little concern for the customer’s issues. I expected much better service and professionalism. Unfortunately, this was one of the worst service experiences I have ever had. I would not recommend the service based on my experience.

The fraudulent dealer sold us a coupon worth ₹1,600, which included a free wash and discounts on other services. When we went for the wash, they claimed the coupon is only applicable when we get our vehicle serviced there; this was not explained to us when they sold the coupon. Fraudulent Malwa dealer.

This is the worst experience at this service center; this is the second time I have faced harassment, received no support from the team, and had a terrible experience with the staff and the claim process. The staff here is too occupied to listen to customer complaints. No job can be completed in one go. It is better not to send a car here. Dont expect them to deliver car on time Price assessment Overpriced Services Body repairs, Oil change

I’m also having the worst service experience with Malwa Mahindra, Laurence Road, New Delhi. The guys are totally useless, unprofessional, careless and not trained at all. Such a shit service and they are shameless. There are a minor running repair since July 2026, which is still be going on by them, 4 service centre visits and more than 30 days vehicle laid at their service centre. Beauty is that every time a new problem/ physical damage (stain, scratch, visible marks/ damages caused due to screw driver while opened interiors) be noted which was not there while vehicle sent for correction of their repair. Fortunately, there are no remarks for negative stars otherwise I will give rating in negative.

Very disappointing service experience. I visited the service centre for a small alloy-related claim for my Thar Roxx. The service advisor, Vansh Mhera, was chewing gutka while attending to customers and did not communicate professionally. I was told that my vehicle would have to remain at the service centre for around 12 days for an alloy replacement/claim, which may be manageable if properly explained. However, when I asked Vansh for a clear justification for such a long timeline, he completely ignored my question, started speaking to his colleague, and then attended a personal phone call instead of addressing my concern. The biggest issue was not even the 12-day timeline, but the lack of professionalism, basic customer communication, and attitude. For a premium vehicle and an authorised service centre, I expected much better hospitality and customer handling. I request the management to please investigate this incident and take appropriate corrective action regarding Vansh Mhera’s customer-handling and professional conduct. Customers deserve to be treated respectfully and given clear answers, especially when their vehicle is expected to remain at the service centre for 12 days. I hope the management takes this feedback seriously and ensures that such behaviour is not repeated with other customers.