Malwa Mahindra Service

Absolutely pathetic service experience. It’s been 16 days and they haven’t even started working on my car. This is beyond unprofessional and completely unacceptable. They are wasting my time with zero accountability. If you value your time and sanity, stay far away from this place. Worst service I’ve ever encountered.

I recently got my car serviced from Malwa Mahindra and my experience was horrible..The service advisor Mr.Amit Choudhary is totally a fake person and getting zero for his service against customers..usually when they open job card they mention each and every scratch on your car and this guy didn’t even bother to look after if the reflector on rear bumper is broken and does it needs to be change?????when car recieved door open sign was showing even after all the doors were locked..cruise control not working after service..They charged me for product which was covered in extended warranty..when I rated them zero on what’s app then staff started calling me..Mr deepak called me and assured me that I will arrange a pick up on Sunday and get all the work done and you be rest assured..Again no one turned up.. It was my worst experience with Malwa Mahindra..The staff told me sir you pls give us rating to close the call and your work will be done…no one was back …. Shame on you Malwa Mahindra service department.. Details mentioned HR 26ER 2003

I am writing to express my heartfelt appreciation and full satisfaction with the exceptional service provided by Mr. Dheeraj and Mr. Anna. Their professionalism, expertise, and dedication to delivering outstanding service exceeded my expectations in every way. They demonstrated a remarkable commitment to ensuring my needs were met, and their friendly and approachable demeanor made the entire experience truly exceptional.I truely recommend and look forward to availing of their services again in the future.

I went here on 03/04/2025 to get my Thar serviced, I was first in the queue since I reached at 8:30 in the morning. I have received my car back at 6:10 in the evening and the heartwarming response from advisor was “chalo apne 3 movies to dekh li”. Furthermore, I had a complaint related to coolant issue, which is covered under the shield extended warranty for which I have paid at the time of buying it and they said it only covers engine and wiring, I was charged for the coolant which is actually covered under the same. On sharing the feedback, the advisor started cribbing about the fact that he will lose his job (what an amazing environment for the employees in Mahindra) and when the call was transferred to the manager he arrogantly said “1400 ka tha na 1000 refund lelo, bs?” Like I was begging for my hard earned money that they took incorrectly in the first place. I am not going to take the advisor’s name and the insult to the injury, manager’s name due to humanity for these people not losing their job!! Neither I am going to share my contact information for them to contact me as I ain’t a beggar and want a refund. This feedback is purely for awareness to those people who actually are planning to visit this service centre. DO NOT VISIT.

It was indeed a good experience coutesy Mr Anil Dimri. His expertise and professionalim was evident from the way vehicle was recieved and finally handed over post completion of the job.

Extremely Unprofessional and Frustrating Experience! Harbans Motors Malwa Mahindra (Lawrance Road, Delhi) has given me the worst service experience ever. My Mahindra XUV700 was submitted on 27th May 2025 for body shop work. After keeping my car for over 20 days, they failed to provide any updates — their phones were mostly switched off, and no one bothered to inform me about the progress. Even after my insurance company issued the delivery order on 20th June, I had to chase them myself. They kept making excuses — no driver, no communication, zero professionalism. I made the full payment when asked, and still, no delivery, no courtesy call, nothing! What’s worse? My car was handed over with 50% fuel, and now it's down to 25% while sitting in their custody — clear signs of misuse. Absolutely zero accountability, zero customer respect, and no regard for time or trust. I feel mentally harassed dealing with this service center. Shame on such irresponsible handling by an authorized Mahindra workshop. Avoid this place if you value your car and peace of mind. I sincerely hope Mahindra takes strict action against such behavior!

Very helpful staff. They treat you like a guest at home. Provide you with tea, coffee, a very specious and comfortable seating area with a huge tv, ac and toilet. Everyone is well mannered. My car was assigned to Mr. Prince. Great guy. He took his time and understood my complaints patiently. He did his best to help me and it was beyond my expectations.

Honest Review. Went up to malwa mahindra Lawrence road for first servicing after buying a new XUV 3XO Location - Malwa Mahindra Workshop, New Lawrence road. Accessibility 4/5 Convenience 3/5 Reached the service station at 11am. The staff was friendly and accomodating and started my process right away. Was seated in a customer lounge which was clean and hygienic (except for mosquitos). The servicing process began and lasted for 4 hours! (Which is unusual for first servicing) The car was cleaned from the inside (3/5) and outside. They did not address the scratches or dents. The RM (Mr. Shivam) was working throughout and looked a bit burdened from the work. In the end when the car was returned to me, it was missing my cloth duster (a good mechanic gave me a different one as a replacement) Overall 3/5 experience. Would visit a different centre next time.

Disgusting Sarvice, high price, no washing, coustmer attend karna nahi aata miss guide

Good experience , Nice & Helpful staff , Serviced car in given time , Little bit dissapointment faced in washing the car , but overall experience was Good