Malwa Mahindra Service

Title: Unsatisfactory Service Experience at Malva Mahindra Service Centre, Delhi Lawrence road I regret to share my extremely unsatisfactory experience with the service center at Malva Mahindra in Delhi Naraina Vihar. I recently brought my Mahindra XUV700 to the service center due to severe clutch issues, and the overall handling of the situation has left me thoroughly disappointed. Despite my vehicle being within the warranty period and covered by a 5-year extended warranty, I was shocked to learn that the service center insisted on charging me for the repairs, citing the clutch issue as wear and tear. This contradicts the very purpose of having warranties and extended coverage and raises serious concerns about the professionalism and customer-oriented approach of Malva Mahindra's service center. Furthermore, the lack of empathy and willingness to assist in resolving the issue was evident in my interactions with the service center staff. Instead of providing a solution, they seemed more focused on passing the responsibility to the customer, further adding to the frustration of dealing with a defective vehicle. I expected a higher standard of service from a reputed brand like Mahindra, and unfortunately, my experience at the service center has tarnished my perception. I strongly advise potential customers to exercise caution when considering Malva Mahindra's service center, as my encounter has been far from the customer-centric experience one would expect. Sincerely, Harshit

Overall experience good and service advisor krishna Sharma is very polite and cooperative thanks team Malwa

Ok ok . They dont even have a proper washing facility to wash the car. Only swanky office..

Mr Harishit is a very nice and accountable person. My first preference is always malwa mahindra

One of worst service provider I have ever experienced! On 28th Aug They picked-up my XUV-700 from Vasant Kunj for second service, After taking many follow ups heard many excuses they deliver my car on 30th Aug. Now 3 days back, I was back from office around 8:30pm my car has started shown DPF clogged and car's speed suddenly goes down around 10-20 KPH. After many calls they picked up my car and now again its 3rd day still I am wondering about my car delivery. I mean how your management is so irresponsible, Mr. Deeraj and Mr. Ashok was in touch with me, After giving them call they are like sir, Please allow us a moment we will check it out! Whoso ever is there in your top management, Please learn some ethics how to deal with the customers and how to provide them service on time. This is something ridiculous which I don't expect from my service providers.

Wonderful workshop , helpful and cheerful staff including GM sir!!!! Issue resolved and I really want to thank Mr Ramesh , Service Manager for his continuous efforts for my vehicle problem , he got a very understanding and positive attitude. Having a employee like Mr Ramesh will help your brand reach new heights in all fields. Fully satisfied!!!

This was my First Service and After choosing the pick-up and drop-off option for my first car service, I was dismayed by the appalling condition in which my car was returned. Prior to the service, I invested a substantial amount in a paint protection film for the entire vehicle. However, following the service, I discovered that the film had been completely ruined by the chemicals or cheap washing detergent used, leaving my car covered in scratches. I will thoroughly reconsider before entrusting my car to this service center again, as it appears to be severely lacking in equipment and staff competence.

Good service done for xuv300 amt I was attended by amit who was prompt and gave me timely update and whole staff was very co operative

Review Update; Went for a 40K Service of My Scorpio N with very high expectations. Much to my surprise, being a day before Holi, may be everyone was in a hurry to go home. I confirmed when booking service a day before, that there’s a recall for alternator pulley. Will it be done? They confirmed only then I went to the service centre. Only to find out that it’s Sunday, and pulley replacement could not be done. Leaving that matter aside. When billing I specifically asked not to include air filter. As I had one BMC high quality air filter installed already. They included the air filter in the bill, with one rodent repellent spray, which was false. After being asked about this by my father. They rectified it, but I never expected this from such highly reviewed service centre. I myself gave a very good review earlier. Also, they made the alternator pulley replacement remark on the bill as “refused by customer” which was not the case, as I specifically went in for that, as that was a vital part recall. Why can’t Mahindra make a perfect vehicle at once?

Overall satisfied with the team at Malwa, all my issues were resolved well before time.