Ather Service Centre, Delhi Lajpat Nagar

Ok, Service they don't have facility/machine to de-attach Tyre from Rim

I visited the Ather Service Centre – Okhla Phase 2 yesterday for my first service after completing 5,000 kms on my Ather Rizta. Sadly, the experience didn’t reflect the premium image Ather promotes. I reached at 9:05 AM, but the gate was still closed, and no staff had arrived. The centre finally opened at 9:45 AM. The place was dusty and unprepared, and even the customer lounge was initially occupied by staff. When I finally got to sit, I was asked to leave so the lounge could be cleaned—something that should have been done before customers arrived. On the positive side, the technical staff was polite and skilled, and they did resolve the issues I reported. But the overall approach was casual and very slow. I was told my vehicle would be ready by 11:30 AM, but it was handed over at 12:15 PM. After a 10-hour night shift, I ended up spending 3+ hours at the service centre—tired and disappointed. Ather makes a great product, but the Okhla Phase 2 service experience seriously needs improvement in terms of punctuality, cleanliness, and customer readiness.

I always get a very good response whenever I take my Ather for service. The staff is excellent, and especially the manager Satish – he is one of a kind. He is very supportive and extremely knowledgeable. It’s because of people like him that the company moves forward. I love the experience and appreciate the hard work the staff puts in for the clients.

I had a very bad experience at this workshop.The staff tries to mislead their customer. I have scheduled my service for 9 am but no one arrived on time and the workshop opened around 10 am.Finally my vehicle details were recorded for service at 11 am with the expected delivery time of 2 pm. And my ather was put to service at 1:30pm and the staff went for lunch and finally it resumed back at 2pm and finally my vehicle service was completed around 4 pm. Almost everyone was facing similar issue further each and every customer was complaining about their service facility. Specially Mr Satish was at times rude. I'll never recommend this worshop to anyone.

I had a great experience with the staff. They were friendly, helpful, and professional.

Very smooth experience. Time estimate was 1.5 hours for the work and it got done in that time also. Friendly staff with clear communication. App experience in booking and work order creation and invoice download is also great.

Very bad service experience. Staff took too much time and the overall service was not satisfactory.

Very poor service by Ather Service Centre. Electric scooter is on service Centre since 25.07.2026 but there is no positive response till now.

Very bad service, and vehicle washing is very bad, don't waste your time in this service center 6 hour lost time

service part often not available,service center are minimum in no.spreading around delhi.only six s.centres are working whereas minimum 15 centres required to cater needs of such big city.but who ceres?