Blue Mount

Dear Blue Mount management, This is Karthik Subramani from Bangalore. Before posting it here i have emailed you the same content to info@bluemountro.com, cc@bluemountro.com, sales@bluemountro.com and waited for 2 days. As the auto reply message to email said your executive will reply within 2 working days. But there was no reply from your company. Below is my issue. After a month of online research and friends recommendations we purchased BLUE MOUNT ROYAL PLUS RO + UV + UF + ALKALINE electric water purifier on Amazon. Date of purchase/ date of order on Amazon is 01.10.2019. Date of installation was 26.10.2019. Product Serial No. PTBA58572619. After using it for about 3 months we found the machine performance was very good. We were very happy with our purchased product. In the month of April 2020 we felt a change in water taste and contacted blue mount customer care for our first service. The service person named " RAKSHAN WATER PURIFICATION" serviced our machine on 02.05.2020. The service person informed us that the RO membrane of the water purifier has spoiled and charged Rs. 2500/- to change the RO membrane. Also he advised us to fix an outside filter and charged another Rs.800/-(unbranded). We just accepted his words because he was a service professional sent by blue mount company and paid 3300/-. after service he said that his assistant forgot to bring the bill book and he will send us a soft copy whatsapp. After continuous follow-up for almost 10 days he sent us a bill without a GST number. Within 15 to 20 days from the date of service the water taste changed again. But we still continued to consume the water considering the service done recently. Recently the flow of pure water and also the rejected water stopped gradually. Now it's been just less than 2 months from the date of service. While changing the RO membrane i repeatedly asked him and insisted him to install only the original blue mount brand RO membrane. He informed us that it is a new RO membrane of blue mount 100 GDP inside a different brand RO membrane housing. We just bereaved him because he was a service professional referred via the blue mount customer care. On 18.07.2020 (half day lock down in Bangalore for a week due to COVID-19, but still other service persons were available) we tried to reach the same service professional via phone and explain to him the issue with the purifier. He said he is out of station and he will be available only after 23.07.2020. With some doubt on the RO membrane brand installed by the service professional we opened and checked the RO membrane housing. We found that the service professional has installed a cheap Chinese brand called "KEENSEN" RO membrane of 75 GDP. We understand the issue caused by the service professional and we still haven't lost trust in the blue mount brand. Kindly seeking your help on the above. Please find attachment below: 1. Amazon purchase bill copy. 2. Service bill provided by "RAKSHAN WATER PURIFICATION". 3. Photo of KEENSEN RO 1812-75 GDP installed by the blue mount service professional. Thanks & Regards KARTHIK SUBRAMANI concerns are 1. In your company website you strongly recommend to use only blue mount original products to avail warranty - but your own company service professional has installed a cheap Chinese made RO membrane costing about Rs 1000/- on amazon and charged Rs. 2500/-. 2. After installing the cheap RO membrane machine has gone useless assuming if the rejected water pipe itself is fully blocked what will be the condition of other filters inside. 3. Is blue mount not responsible for the issue created by the service professional ?

Third class experience after purchasing BLUE MOUNT RO. There is no any dedicated customer care number. After my second free service, RO got stopped and servicemen still not come to check the issue. I will not recommend anyone to buy this RO.

Initially the RO worked fine for a week. but post that every week the RO stops filtering water and the customer service is so poor that they don't send the engineer for the solution. I have been chasing them since last 2 days but still no solution. Worst customer service from Blue Mount I am pretty much sure to return or throw this product. Adding a line: after two weeks the RO is broken again tank over and RO is not filtering the water, 3 days since complaint but there is no resolution yet.

I have been Using Bluemount Alkaline Steel Guard Series in my house. Very happy with the product, the water quality and taste is very fresh n pure. highly recommend everyone to use the new alkaline water filters for a healthy lifestyle.

Don't buy the Alkaline RO purifier. During sales pitch they'll demonstrate litmus test and will asssure you that water from their purifier will maintain pH value around 3 but with in a week on installation the pH value will be nearly 7 (neutral) and with in a month the water will be back to acidic, as was from your earlier purifier. Perhaps, the mineral cartridge is not effective beyond 7-10 days.

I have been using the Bluemount alkaline water filter Elite (under sink filter) in my house. Very happy with the product, the water quality and taste is very fresh n pure. highly recommend everyone to use the new alkaline water filters for a healthy lifestyle. The customer care team also is very prompt and efficient.

Pathetic customer care service. Product is substandard. They are misusing the brand ambassador's name [ karina kapoor ] . Better buy a local product than buying blue mount

I have been using Blue Mount water purifier for few months and i have found it much better than other market products. I am happy that my kids can drink pure water now. Good Water and Best Service – What else do you want ? Full marks to product and customer service!

Pathetic Company and Pathetic Products - (1) They are selling online at almost 50% discount, which clearly describes how much margin they are having while selling the purifier (2) This implies quality of their product is not good (3) No product/ replacement support for online sales (4) Product delivered is not quality checked (see attached images of defective parts which are not replaced since past 2 months) (5) Customer Care is not bothered to address genuine complaint raised by customer (6) Area Sales Manager is not bothered to give information on when defective part will be replaced (7) Never Buy this product specially from Snapdeal (8) Since there is NO POST SALES SERVICE, BUY THIS PRODUCT AT YOUR OWN RISK TO AVOID LIFELONG HEADACHE

Never buy anything from here by mistake, they provide bad service. 😔 …