Doodhvale Farms - A2 Desi Cow Milk In Delhi NCR

Claim Policy Designed to Cheat Customers? The company’s claim policy appears deliberately structured in a way that can make customers lose their benefits. Customers are not automatically enrolled/added, and by the time they realize it and try to make a claim, the claim period/claim packet may already have expired. This raises serious questions about the company’s transparency and customer service. If a benefit is being offered to customers, the company should clearly inform them, automatically activate it where applicable, and provide a reasonable opportunity to claim it - not rely on customers missing deadlines. Customers should read the terms carefully and verify their claim eligibility and expiry dates in writing.

I have been ordering milk from them for more than a month, but whenever there is any issue, they do not properly resolve it. Instead, they simply give a missed call and close the ticket without taking the customer’s consent. They also make the refund process unnecessarily difficult and cause a lot of inconvenience. The customer support service is extremely poor and disappointing. So, I would request everyone reading my review to think carefully about your money before ordering milk from them. Personally, I am not satisfied with their service at all and would not recommend them based on my experience.

**Worst app I've used so far.** I received a call offering **30 coconuts for ₹1,500**, with the impression that one coconut would be delivered daily. I recharged my wallet based on that promise. Later I discovered the catch: **you must place the order every day before the cut-off time to receive the next day's delivery.** If you forget, that day's coconut is simply lost. This was never explained clearly before I recharged. To make things worse, there was **no delivery for the first 5 days**. After that, they started charging a **₹19 delivery fee** per order. The app also claims that if you spend **₹2,000 in a month**, you'll become a **Platinum Member** and the delivery fee will be waived. I added another **₹550** to ensure my monthly spending crossed ₹2,000, but the app still shows me as a **Silver Member**, and I'm still being charged the delivery fee. Overall, the offers are misleading, the membership benefits don't work as advertised, and the service has been disappointing. I would not recommend this app.

DO NOT USE THIS APP. I was charged incorrectly and ₹250 was deducted from my wallet. Despite providing proof and receiving multiple assurances from Customer Care that the amount would be refunded, they have still not refunded it. Multiple tickets, no resolution. The amount is small, but this is about the principle. Also, once you recharge the wallet, there is no option to transfer the money back to your bank account. Very disappointing and unethical customer experience. Please be cautious before trusting them. Sharing the whatsapp chats as well.

Extremely Poor and Unprofessional Service – Dhoosh Wala App I had a very disappointing and frustrating experience with Dhoosh Wala App. Their team repeatedly called me—almost 100 times—to convince me to purchase a subscription for their products. However, once I subscribed, I received absolutely no proper assistance or customer support when I actually needed it. I paid ₹700 for a subscription for tender coconuts, but I did not receive even a single coconut during the subscription period. When I contacted them and requested a refund, they offered me only one tender coconut out of the 14 that were promised. This is completely unacceptable and reflects extremely poor service and customer handling. I am especially disappointed because I am pregnant, and this entire experience caused me unnecessary stress and frustration during a time when I expected reliable service and support. A very serious and disappointing experience. The company was extremely proactive when trying to sell the subscription, but once the payment was made, there was no adequate support or accountability. I strongly urge people to be cautious before subscribing to their services. Please do not fall for such misleading promises. I hope the company takes responsibility, addresses my complaint, and provides a proper refund for the service that was never delivered.

Extremely scammy customer practices despite decent milk quality I’ve been using Doodh Wale for some time, mainly for milk. The milk itself is reasonably good and competitive with other brands. Unfortunately, the company’s business practices and customer support have become so frustrating that I’m seriously questioning why I should continue dealing with them. One example is their prepaid coconut packs. You can purchase a 7-day or 30-day coconut pack, with the expectation that you’ll receive one coconut each day. But if you don’t have anything else in your cart on a particular day, they add a small cart fee. So as a customer, you have two choices: pay an extra fee just to receive the coconut you’ve already prepaid for, or skip that day. And if you skip it, you simply lose that coconut — you don’t get the seventh coconut on another day. In other words, you’ve already paid for the product, but their system effectively makes you forfeit it unless you pay an additional fee. That feels extremely scammy and customer-unfriendly. The glass bottle system is another major issue. They charge ₹50 if a bottle is marked as not returned. But sometimes the delivery person simply doesn’t collect the bottle when they’re supposed to. When the bottle is eventually collected, the ₹50 isn’t automatically refunded. You have to raise a support ticket and chase them to get your own money back. That is an unacceptable process. And customer support makes the situation worse. Support is essentially unavailable after office hours. Even when you leave a detailed ticket explaining exactly what happened, they often call and ask you to explain the entire problem again instead of actually reading the ticket. If you miss their call because you’re at work, they don’t seem to review the notes and resolve the issue themselves. You have to keep chasing them. I’ve already stopped buying their Desi Cow Bilona Ghee and moved to another brand because I no longer trust these practices enough to keep making expensive recurring purchases from them. I’ve kept only the milk because, frankly, the milk itself is fine and at par with the competition. But a company can’t build customer loyalty through a decent product while simultaneously making customers fight to recover their own money, forfeit prepaid products, or pay unnecessary fees because of the company’s delivery model. I don’t know what changed in the company’s management or policies, but the overall experience now feels scammy, exploitative, and deliberately designed to favour the company over the customer. The milk may be fine, but the way this business treats its customers is not.

Very poor service they provide. App shows query in progress or resolved even when the issue is not resolved. I am using this app since from 3 months for milk subscription. I have recharged my wallet on 28th April, Monday for 1999 ₹. Their offer didn't clearly shows it was for coconut. Then I called customer care multiple times most of the times they didn't respond quickly. Later on I raised a query to use 1999 for milk subscription instead of coconut as offer didn't show anything. Customer care told that my issue will be resolved in 48 hours. It's been more than 48 hours my query is unresolved. Their is no proper management.

Why has my ₹49 payment not been refunded and instead been replaced with a coupon of lower value that comes with conditions? This was hard cash/payment made by me, not a promotional benefit. Since the delivery failed, I am entitled to a refund of the amount actually paid. A lower-value coupon with conditions is not an equivalent refund. You should be well aware that if the delivery/service has failed, the amount paid by the customer should be refunded rather than forcing the customer to accept a restricted coupon. For ₹49, I should not have to waste my time repeatedly contacting customer support. This is extremely disappointing and, frankly, shameful customer service. Please refund the full ₹49 to my original payment method instead of issuing a conditional coupon. If this is not resolved, I will consider raising the matter through the appropriate consumer grievance mechanism. The amount is small, but the principle is not.

Scammers!!! They use dark patterns on app to ensure people don't buy the product they have paid for. You pay for a paneer pack, but it comes with conditions like it can only be claimed once in 4 days. But, firstly, you have scroll down like 4 pages to reach where you can claim paneer and add to cart and then place order. Secondly, you can't claim it anytime and they won't even tell you when So basically you miss to claim the product you paid for and that's what they want And then there is no customer support number or email. Even on app, they stop responding for chat. I've been waiting for more than 30 hours for my complaint resolution but there is absolutely no response from them. They refuse to help. Please don't waste your money. Country delight, milkbasket are far better than this

I have never experienced such poor service from any company. This has been one of the worst customer service experiences I have ever had. I have been facing multiple issues since my very first recharge with your company, and your employee, Himanshu, has repeatedly provided incorrect information and false assurances. My concerns are as follows: False commitment from your agent: Your agent, Himanshu, told me, "Whenever you need any help, sir, just call me on this number. I am always available." However, whenever I try to contact him, the call never connects. Poor customer support in the application: It is extremely difficult to get help through your app. When I go to More > Need Help and select my issue, it only shows videos instead of allowing me to speak with customer support. This is not helpful at all. No customer care support: I searched for your customer care number through the app and tried calling several times, but I was never able to connect with any representative. It seems impossible to reach your support team. Incorrect information regarding my milk subscription: At the beginning of this month, I informed Himanshu that I needed 1 litre of milk daily. He told me he would set up a 500 ml daily delivery from his side and asked me to add one more pack through the Freebies option at the bottom of the app so that I would receive a total of 1 litre every day. However, when I followed his instructions, it did not work because the Freebies offer is available only on alternate days. Himanshu never informed me about this limitation, which caused unnecessary inconvenience. Poor product quality: On one day, I received thin, watery milk, and on another day, the milk was already curdled. This is completely unacceptable. My biggest mistake was not reading the Google reviews before recharging. If I had read them, I would have realized that almost every customer is facing the same issues. I don't understand why this company does not take any action based on customer complaints, emails, and reviews. It seems like customer feedback is completely ignored. Overall, I am extremely disappointed with your service. Your customer support is difficult to reach, your agents provide misleading information, and the quality of the products has also been unsatisfactory.