Croma - South Ex-II

Please don't go to this shop. It's the least professional Croma I have ever been to in any city. The floor staff is unprofessional and unhelpful. They pack used returned products and sell them as new products without including important items which are supposed to come with the product - my earphones were sold to me without ear-tips, even though the box specifies them. I am yet to receive my refund for the same, despite them saying 5-7 days. It has now been over a week.

One of the worst experiences. There is absolutely no service . They are all salesmen ready to push the products . No knowledge whatsoever of how things work . They have no concept of pleasing the customer or anything called customer delight . We bought a HP printer from Croma .Model HP SMART TANK 580-590 Seriees. No one has come to set it up. What should have been an easy plug & play has become a nightmare . Despite repeated calls to Croma,they do not send any knowlegeable HP person . Not sure if HP is even willing to service Croma Customers.

Pretty big collection of all electronics, check out the basement too and lot of available staff.

Overall always a pleasant experience. They give better offers than the competition. Always great offers and discounts going on better than competition. Ample free parking available. Courteous staff. Plus 10% discounts on Tata Cards. Their employees always guide you the right way and the right products. Even though the same are not available with them, they will not overall you by selling what they have and we don't want. After sales service is excellent.

Worst experience in my life. I bought an earphone yesterday evening for my father and it is not working in his phone. I simply asked for a replacement. And the staff is very rude and arrogant they denied saying just bcz the packet is open we could not replace the product.How will someone try the product without opening the box. Will never recommend anyone it’s better you buy online. Worst service

Fraud and Cheat Staff at Croma South Ex-II!Main is store se bahut pareshan hoon. Purchase ke time yahan ke staff Vishal aur Brinder ne mujhe jhooth bola ki cashback milega. Pehle bola 1 mahine me aayega, fir bola 3 EMI cut hone ke baad aayega. Ab meri 4 EMIs cut chuki hain par abhi tak koi cashback nahi mila hai.Ab ye dono Vishal aur Brinder mera phone tak nahi utha rahe hain aur bilkul ignore kar rahe hain. Customers ko phansane ke liye ye log jhoothe promises karte hain. Croma management se request hai ki in dono ke khilaf strict action liya jaye aur mera pending cashback dilyaya jaye! Update: I have already sent the email with my details. Please check and resolve it quickly."

Some of the staff members need to understand that every customer is paying for the products and deserves to be treated with respect and courtesy. During my visit, one of the staff members took the seat I was sitting on and gave it to another customer, while asking me to sit somewhere else. I found this behaviour quite disrespectful and uncomfortable. If I had not already made the payment, I would have seriously considered leaving the store. The staff member who assisted me with the product was polite and helpful, and I appreciate his service. However, I felt that the overall behaviour of some staff members was noticeably different towards customers, which left a negative impression. I hope the store management takes this feedback seriously and reminds the staff that every customer is important, regardless of what they are purchasing. Customers are spending their hard-earned money and deserve to be treated with basic respect and professionalism.

Finally buy oura ring 4 and staff is very help full and he explained very well why oura ring is beneficial for health happy to buy 😊😊 …

Worst service given by croma agent and godrej sale's man they just want to sell their products not give you a complete information. They give me zip care AMC for godrej ac but not provide the such information that how to avail free service now i pay 900 rps for service cost to Godrej while having AMC. Now they told me that we can't do anything you should call to croma first for service request but at the time of purchase they didn't provide me the such information. Agar mere paas AMC hai to mai kyu service k paisa paid kru...agar ye log mujhe bta dete ki agar apko free service leni hai amc k through to phle croma pr call krni pdegi agar ye mujhe pta he hota to mai kyu godrej ko call krke 900 rps pay krta... please don't but product from croma you can go to the another store... Support staff bhi bhut unprofessional hai wo khud apni galti maan he nahi rhe hai bilkul bhi unko bola mai pgl thodi hu jo amc lene k baad bhi pay krunga 900 rps company ko agar apne bta diya hota to mai apko he call nahi krta... Please purchase anything form vijay sales, reliance digital or any other store.

Thank you from the depths of our hearts to Mr Shivam Sharma of Croma South Extension II . He managed to finish the formalities and deliver a new phone to my surgeon brother in Aiims Delhi within 2 hours of contacting him. He and Croma are a huge asset to human beings who need technology to do critical work. When someone helps a doctor in need , they help their patients who are waiting for life saving care. I really will recommend Shivam & Croma store to all my colleagues , associates in Delhi area especially medical professionals, for all that he did for us. He went out of his way for us to get the exact result we needed in record time. I was in Ahmedabad and I didnt have to blink an eye, he took care of everything for my brother , his team and his patients. We are truly truly obliged. Croma/Samsung is indeed so lucky to have a wonderful team member like Mr Shivam Sharma . Wish him the very best. We also have brought other electronics like fridge etc in 2022 from this store from a person named Deepak , for my brother's hostel room. Both experiences were amazing, but Shivam Sharma has been nothing short of fantastic May he be sorrounded by equally amazing work ethic throughout his days . Thank you team !!!