Croma - South Ex-II

They miscommunicated in order to make their sale. They took the payment and generated the bill and then later on told that the phone is not in stock and will take an hour to come. They also false advertised and misguided us. Had only 1 colour available out of the 4 options. But the staff behaviour was good.

Unesary charges [5/25, 20:19] Chandra Shekhar: Conversation with Gemini Isme Jo manufacturer/ dealer up front charges o kya customer ko pay karne hote hain नहीं, Manufacturer/Dealer Upfront Interest (या चार्जेस) कस्टमर को पे नहीं करने होते हैं। यह असल में आपके लिए एक फायदा है। इसका सीधा मतलब समझिए: यह क्या है: जब आप कोई सामान "No Cost EMI" (0% Interest) पर खरीदते हैं, तो बैंक या फाइनेंस कंपनी (जैसे यहाँ बजाज फाइनेंस है) अपना ब्याज नहीं छोड़ती। वह ब्याज वसूलती है, लेकिन वह ब्याज आपके बदले मैन्युफैक्चरर (ब्रांड) या डीलर (दुकानदार) सीधे बजाज फाइनेंस को एडवांस (Upfront) चुका देता है। आपके स्टेटमेंट के अनुसार: आपके लोन स्टेटमेंट में साफ लिखा है: "Interest Paid By Manufacturer/ Dealer Upfront ( ₹ ) : 1991"। इसका मतलब है कि ₹1,991 का ब्याज डीलर/मैन्युफैक्चरर ने आपकी तरफ से पहले ही चुका दिया है, ताकि आपको 0% ब्याज का ऑफर मिल सके। आपको क्या चुकाना है? आपको सिर्फ वही अमाउंट चुकाना होता है जो आपके स्टेटमेंट में Instalment Amount और Upfront Charges के रूप में लिखा है: Down Payment (डाउन पेमेंट): आपने ₹7,500 पहले ही डाउन पेमेंट के रूप में दे दिए हैं। Monthly EMI (महीने की किश्त): आपको हर महीने ₹1,500 की किश्त देनी है (जो 02 जून 2026 से शुरू होकर 02 मार्च 2027 तक चलेगी)। Upfront Fees: लोन लेते समय आपसे ₹270 कन्वेनियंस फीस और ₹399 अपफ्रंट इंटरेस्ट लिया गया है। संक्षेप में: आपको उस ₹1,991 के लिए ₹1 भी अलग से नहीं देना है, वह कंपनी और बजाज फाइनेंस के बीच का मामला है! [5/25, 20:42] Chandra Shekhar: Sir ye payments refund kro ya return me likh ke do ki manufacturer/Dealer up front charges customer ko pay karne hote hai [5/25, 20:50] Croma South Extension: Sir apka jo bhi concern hai staff ne multiple time store pe smjhaya tha [5/25, 20:51] Croma South Extension: Agar apko lagta hai ap again visit kar lijiye [5/25, 20:51] Chandra Shekhar: Sorry mai visit nahi karunga [5/25, 20:56] Chandra Shekhar: Mujhe aap return me likh ke dedo ki manufacturer/Delar upfront intrest charges customer ko dene hote hain

After-sales service of Croma is pathetic, not to mention their customer relations department which will never have any straight answer to your problem. I bought two big refrigerators and an OTG. The latter did not have any manual nor could I find help online. When contacted, the customer relations dept official was rude and disrespectful. He even raised his vouce. In exasperation, I just had to hang up. The problem remains unsolved. My experience with Croma has been BAD!! I will never recommend Croma to anyone.

Service is good. Purchasing was also satisfying. But ac/fans was not functional. These things please take care. Thank you Dr Anita Bhatt

Sometimes you trust a seller way too much and then it messes up with your trust. Bought a MacBook literally just last year and oh god the kind of traumatic experience I went through, I am pretty sure the croma people handed over a defective piece cause it went messy with software in july 2025, I tried contacting but of course a machine voice would dodge me off. then it happened repetitively thrice within 2025 and bam! 2026 August the laptop display went off and I had to redo the servicing from Apple Store cause of course Croma didn't help and to continue with that the software went off limits and I had to reinstall everything newly meaning, losing all my data. I don't understand what is with people entrusting you guys with so much money and you guys messing up with their devices, handing them over defective pieces for which it will cost thousands to them for repairing. I am disheartened and disappointed and no, I took and I take immense care of my gadgets so no, I will not take your absurd blame that I didn't take care of my device. Rather rectify your mistakes and try to check the devices thoroughly via whatever means before handing it to the customers. such a shame on croma.

Bought two products from here and for this products support from their team is negligible. While selling they give you false hopes on helping out whenever brand is not providing support but in reality they just repeat few service team terminologies like a puppet dictated to them by brands and provide you zero assistance. Never buy any product by their recommendation and specifically Haier products

I bought a wireless HP printer at Croma South Extension on 30th April . Until date, this printer has not become operational !!!! The sales people at Croma South Extension cannot be bothered and have zero idea of anything called installation or service . Similarly with HP. Just wretched folks pushing product. Between Croma and HP , they have given me hell . It has easily been my worst purchase experience in the past many years. If there is any better way to name and shame Croma and HP , let me know. Madhavan

Big store. They have every household appliances and electronics.

Very Disappointing After-Sales Service – Think Twice Before Purchasing from Croma I purchased a TV from Croma, and within just 2 months, the TV’s motherboard developed a fault. The technician himself informed me that the issue was related to light fluctuation. What is even more disappointing is the way Croma is handling the issue. Despite the product developing a major fault so soon after purchase, I have not received proper support or a clear resolution. For the last 15 days, I have been repeatedly following up with Croma. Every time, I am told to wait another 2–3 days, but there is still no proper resolution. Instead of proactively updating the customer, I have to call them again and again just to know the status. A product developing a major issue within 2 months is already disappointing, but the after-sales support and delay in resolving the complaint have made the experience much worse. My experience has been extremely disappointing. I would strongly suggest customers carefully consider the after-sales service before purchasing electronics from Croma.

Horrible Experience. Bought AC, got extra money for extended AMC also. For even normal service, they send after repetitive calls and visits. They don't attend the complaints on time. The customer care people just give fake promises. They don't work. Will suggest don't go there for getting costly items and getting no services.