Kajaria Tiles Exclusive Showroom - Yash Tiles & Sanitary House

Poor customer service. They don't entertain clients buying Kajaria, they only entertain clients buying from their unit... Was looking for options for Kajaria tiles for another project in another city and the man didnt even entertain me. Even if I have projects in New Delhi I won't go to this showroom!

There was a huge difference of color in the tile we chose and the one that arrived. They tried to blame it on the "lot difference". But lot difference cannot be so different. The tiles we chose were of light beige color but the tiles that arrived were dark yellow. My money got drained all for nothing

The salesperson Mr. Monu Khan and the GM Mr. Atul Garg are the worst & arrogant. They're running a scam showroom. They'll make fake promises. You'll order a certain tile and the delivered tile is totally different and they won't even refund your money.

They are scammers! I ordered 1000 sqft of tiles and the delivered tile was a totally different colour. I returned all the tiles and the sales representative said that they'll refund the money once it gets sold but now they've stopped responding to calls! Mr. Monu Khan is the sales rep, never buy from them! They're running a scam business.

Visited the showroom for the first time. It’s spacious and offers a wide variety of tiles, which is impressive. However, my overall experience was disappointing due to quality and service issues:Quality: When a box of 3 tiles was opened, one tile was already broken. Rating: 2/5Service: Order for grout and chemical was taken along with payment, but not delivered. On repeated follow-ups, the salesperson gave conflicting reasons (no stock, committed elsewhere). Even after sharing bank details for refund, 4 days have passed with no response or money returned. Rating: 0/5Price: Reasonable compared to market. Rating: 4/5Variety: Excellent range of options. Rating: 5/5Overall: While the showroom looks good and has variety, Kajaria needs to seriously improve its service and accountability. A customer’s trust is built on reliability, not just display.

bahot hi acha showroom hai yaha kafi range hai tiles ki kajaria no 1 tiles hai Mr Monu khan sale person is very very helping person fast delivery but ap yaha jab bhi aye time nikal kar aye jaldi bazi mai na aye kai bar bahot bheed hoti hai customer ki us time sab bg rehte hai to thoda dikkat hoti hai

We are in progress of renovating our entire house, we selected a cool tone for the same. We went to Kajaria experience centre lajpat nagar after visiting a few other options. They showed us a couple of good options and we finally settled on heavily grey and venchy grey for all the bathrooms. And we selected Legacy Blanco for the flooring of our entire house. Everything was good till the time we went to our site and noticed that the floor tiles that were already installed in 2 rooms look different(it was not white grey it was beige grey) from what we had in mind. Now the tile in question in of 80*160 cm so it's very heavy and large so we never opened it and checked the colour at the time of delivery(mostly no one thinks that they have got the wrong tile) and the delivery person said that it will come loose if we open it completely. Now we went back with a little piece of tile to the kajaria showroom, the salesperson accepted his mistake and told us that he made the receipt of wrong tile. What makes me angry is that instead of giving us any sort of solution they started talking in circles. These are the comments the people made in the store: 1. Apke ghar me yehi lagna tha isiliye ye galti hui 2. Ye tile bhi acha h, lagnedo acha lagega. 3. We can replace the remaining tile only if we have another order for the same tiles(the wrong one that was sent to us) from some other customer. 4. If you want to replace the tile you can place the order for Legacy Blanco but you will have to bear the lose of the tiles that are already installed. 5. We need 2 days of time to come up with a final answer. When I asked to talk to anyone incharge for this issue the salesperson said we are only the incharge here, you can only talk to us. I was not satisfied with the answers and attitude of the people there so I reached out to Kajaria head office, now the reason why I decided to post this here is that even those people said that we can't do anything in this matter as they are our dealers and you can get a solution (if you get one) only from them, so they gave us the contact number of the owner of Yash dealer. And when I finally thought that I might get my issue resolved this person never answered my calls. Anyone can understand that making a house has many aspects to it. A lot of planning goes in every little detail and every little corner has our emotions attached with it. Months of planning, exploring, choosing colours themes, everything was destroyed just because of a silly mistake of someone and just like that our dream house instead of becoming our source of happiness, peace and calm, it has become a source of financial, mental and emotional disturbance for us.