Kapoor Lamp Shades

Order #1027 This review is for an online purchase. Couldn't find the appropriate place to post a review so here goes Delhi branch!!! (Please help if you can.) *I ordered 2 lights on 8th January. When they arrived, I realized they were the wrong size so asked for a replacement. Almost a month later, the product has not been picked up. And the girl at the call centre (Saraswati) is just leading me up the garden path. Very poor service from her. I asked to speak to someone in a responsible position. She said she would ask someone to call me. Till today, no one has called.*

I am deeply disappointed by the treatment we received from an employee named Chetan at Kapoor Lamp Showroom. His behavior was shockingly rude and condescending. He repeatedly stopped my husband from even touching the items, treating him like a child rather than a respected customer. His arrogant attitude made us feel humiliated and unwelcome, as if we weren’t worthy of browsing in the store. No one should have to endure such disrespect while shopping. A business thrives on its customers, and this kind of behavior is completely unacceptable. We left feeling frustrated and insulted rather than appreciated. I sincerely hope the showroom takes immediate action to improve its staff’s professionalism because this was an utterly disgraceful experience.

Excellent Chandelier collection beautiful piece bought very happy. Thanks to Mr Dheeraj Chauhan for overall service.

I recently visited this light showroom and had such a great experience! The variety of designs they offer is truly impressive—from modern minimal lights to elegant statement pieces, everything is beautifully displayed. The staff was super knowledgeable and helped me pick the perfect lighting that matched both my style and budget. The quality of the products is excellent, and the showroom ambiance itself makes it easy to imagine how each light will look at home. Overall, a smooth and satisfying experience. Highly recommend this place if you’re looking to upgrade your home with stylish and reliable lighting!