The Leather Laundry

While I had a few hiccups with delivery timelines the first time round the quality of work and assurances from Mallika that their services would be streamlined made me try them once again. I sent 4 bags and got all back within the timelines promised! Their work is impeccable. From reshaping to electroplating to repairs, I have been extremely happy with their services.

It was a good experience only time taken is too long and little expensive to afford for all products

Got a watch leather strap polished from leather laundry, however the polish starting wearing out within few days. i have also developed a skin allergy around my wrist. Have requested for contents/details of the polish used so the treatment can be done accordingly however all queries have been unanswered. Dear Leather Laundry: Post my review I got innumerable calls and messages apologizing for the medical condition the strap polish had caused and requesting me to pull down the review. You also offered to compensate me. Big talk, tall claims, absolute waste of my time but no action. It seems its easy to talk but difficult to walk the talk for you. I hope the severe allergic condition I developed does not happen to anyone else. Good Luck!

Amazing and a very professional work done. My 15 year old bag is too new as “just Bought “ Thank you Leather Laundry …

An absolutely fabulous job done on both my bags, a tote where the handle was broken and the finish was cracking, they have completely transformed it. It’s looking as good as new! The service was very smooth, the pickup and drop was organised by them, and I got regular updated on my bags. Superb job and very convenient!

I had a pair of pink Louis vuitton loafers restored by them. Colour had faded. They did a wonderful job! Lately a valentino bag torn...beautifully repaired..like new! So great experience. And i can feel the personal interest and care taken. Someone there loves their work. Also communication with the customer is excellent. I will be happy for you to put the before and after pictures of work done for me on your site. Definitely recommend them

I highly recommend Mallika and her team for their exceptional professionalism and skill. The WIFE was incredibly impressed with the outstanding work done. The attention to detail and the high level of craftsmanship exceeded all expectations. Every aspect was meticulously handled, reflecting a deep understanding and dedication. Overall, this work sets a new standard for excellence. Most importantly the holder of the PURSE is happy :)

I have used TLL at least 3-4 times in the past 3-4 years. I would probably have used them more but the hassle and experience of dealing with them is anything but straightforward. Though the quality of their work is usually good when it comes to restoring used leather products, as a business and customer experience — it’s a joke. The lack of professionalism in their communication is one of the worst I have experienced across any service-industry business. One doesn’t necessarily need to expect formal / professional communication from all businesses but if a business is trying to paint a picture of being premium luxe-leather restoration service, with great CX, one that is constantly asking for “a second chance” — verbatim in many of their WhatsApp communication, it should be a red-flag right there. Over the years I have received multiple blasts over WhatsApp over their employees wrong-doing, to “message from the owner” on how their customer service has improved, their timelines have improved etc, I keep thinking maybe this time it will be better but it’s never been better. In my most recent interaction, deciding to give the “second chance” - I sent two pairs of shoes to them, one that needed a bit of restoration on the heel (a Louboutin boot) and another (mid-range brand loafer from Rag & Bone) that was in pretty bad shape and clearly the one that needed more effort. I was quoted a higher price for the boot (in my view only because it was an expensive brand not because of the amount of work it would need in comparison). Regardless, they quoted a price and as a customer I am trusting that if I am not okay with the price, or the turnaround time quoted, my shoes will simply be returned at a nominal shipping fee and that will be that, specially as that was quoted in their most recent “give us a second-chance” messaging mentioning faster turn-arounds. In the past I have sent them a pair of Lanvin suede sneakers less than 3 months old for a simple cleaning but instead they painted over the heel that had an ombre brown design — without consulting with me and changed the look of my shoe. This was extremely frustrating but I decided to not make a fuss as I still thought it’s a good service and perhaps I should’ve anticipated they would paint over my new shoe and told them not to. The owner Mallika thinks that by mentioning that you are interacting with the “owner” customers will be less frustrated, but its actually quite the opposite, I’d expect the owner to communicate in a more professional way but in fact my interaction with her was the most shocking as it felt like I was talking to a street-vendor who wouldn’t let me go. As a member of a club that has tied up with TLL, I realized I could have gotten a 15% discount on services through Dec 2024 and when I mentioned that to the owner Mallika, she said ‘the price we have quoted you is already very low so we can’t give that discount.” Why would the first price you quote be a low price? and is Rs. 5500 for repairing a heel considered low? Then she used the 15% mention yet again to try and get me to agree to use their service for the second pair of shoes which I mentioned at least 4-5 times I wanted returned. After constantly requesting her to return both shoes and after asking her to let the brands/clubs she has partnered with know that TLL doesn’t plan to honor quoted discounts/benefits advertised to their patrons only then did she agree to honor the 15% which at this point I didn’t even want but it seemed to be the only way for me to get my shoes back. I agreed contingent that the delivery date would be as promised. It was ofcourse not delivered on the date discussed even after sending reminders and trying to reach their 4-5 numbers multiple times, sending multiple distressed messages, reminding them that I had a flight. I would suggest finding another service, or even buying new shoes than having to deal with this frustrating silly company trying to come across as a professional service. My stupidity for falling for the “we have improved” WhatsApp broadcasts.

Tried leather laundry and few times now there work is amazing they give a new life to your luxury products. Very happy with their services

I had a fantastic experience with TLL. They brought new life to my handbags and shoes, making them look as good as new. The quality of their work is top-notch, and the staff is friendly and professional. I highly recommend their services!