The Leather Laundry

My mother-in-law passed on to me an LV Alma which was about 20yrs old and was in a really poor shape. I contacted TLL to give a new life to my bag and their customer care team was quite swift in answering my queries and assured me that my bag would be treated well. The bag was carefully picked from my home and I was informed about all the repair work that they would be doing on my bag before-hand. I received my bag back in a few weeks and it looks like brand-new. I definitely recommend their service if your luxury purchases need a repair or service.

Leather Laundry effectively cleaned my Chanel crossbody. The service was very professional and timely and the result was great. Thank you.

My shoes look brand new! The leather laundry team patiently restored my shoes + asked if I wanted personalization.

My shoes look like brand new. It's a step towards sustainable fashion and also preserving things that are close to your heart! Thank you leather laundry for making this possible.

I gave my Gucci belt that was in bad shape for restoration and Team TLL did a good job. I am satisfied with their service.

Every bag that I have given to Leather Laundry has come back brand new .It’s like using a completely new bag each time .And I love the fact that we can get our bags dyed to a different colour . With leather laundry , you can be sure of your precious bag’s safety .I have never been disappointed with their services.

If you enjoy your mental peace and your luxury items….DO NOT EVER USE LEATHER LAUNDRY! I had a torn Hermes belt and decided to send it to them for repair. After a few days of not hearing back, they finally acknowledged receiving the belt and told me that I would need to change the brown side. They also asked if I wanted to change the black side, but I was clear with them that I only wanted the torn brown side fixed and that changing both sides would make it no longer an original Hermes belt. Two months later, after repeated follow-ups, they told me that my belt was ready and sent a picture of the black side. However, I noticed that it wasn't my belt at all. I messaged them about this, and they said they would look into it, but I didn't hear back from them for two weeks. Frustrated, I had to send a stinker to them on Instagram before the owner, Mallika, finally reached out to me and told me that they had mixed up the tags and then "found" my belt. They then sent me pictures of a belt that seemed like mine and I went ahead and paid them Rs. 5900. In October 2022, I finally received my belt with a cutting of a Hermes belt, but I was shocked to see that my belt was completely padded and had stitching of a different color than the original. The hole for the buckle was also much larger than the original hole. When I asked them about this, they denied that they had cut my original belt and insisted that the cutting was from someone else's belt. When I asked to speak to Mallika, I was told she was sick and would have to wait 3 weeks to speak to her. After waiting, she told me the same thing and insisted I speak to her karigar to confirm the same (not sure how that helped). They suggested that I send the belt back for them to fix the problem, and despite my better judgment, I did. When it reached them, Mallika asked ME – what I wanted to be done and all I said was make it feel like my Hermes belt that I gave you (was quite surprised a supposed domain expert needs to ask a customer what needs to be done) In January, I received my belt back, but it was still the same. The padding was too thick, and the belt was now too tight to fit through the buckle. I decided to take it to the Hermes store to have it fixed, but they told me that it was a fake belt and that they don't repair fake items. They pointed out that the shape was different, the padding was too much, and the grain of the leather was different from an original Hermes belt. I realized that my worst fears had come true, and that Leather Laundry had ruined my original belt and replaced it with an Indian copy that they made themselves. I had to buy a new belt for Rs. 43500. Frustrated and angry, I contacted Mallika again to demand a refund, but she tried to blame me for the problems with the belt, saying that I had sent it to them for shortening. I was furious and shared all the screenshots with her when she had assured me that they had not cut my original belt. Despite my efforts, I received no response from them, and I was told to wait for another week as Mallika was traveling (not sure how this is my problem). If you cannot take care of people’s expensive things, do not touch it! There is a reason we go to luxury services and not to local tailors – if you damage someone’s things – you should be honest, acknowledge it and compensate them (not replace original products with cheap fakes!) or don’t do this business!

Loved the work done on my LV neverfull, they repaired the broken side strap beautifully, also the cleaning of the bag was done thoroughly. I highly recommend them for all kinds of repair and cleaning services of luxury and leather goods 👍🏻 …

Best service available in town. From Bags, to shoes to wallets, these guys do wonders with everything. Gave them my leather Jacket which had got spoilt and had no hopes of getting it refurbished. But these guys made my jacket look Brand new again. Best laundry service. Keep up the good work

I had an extremely disappointing experience with The Leather Laundry. I handed over my leather jacket (worth approximately ₹18,000) in December 2025 for customization. I was initially promised delivery within 10 days. That turned into 15 days, then a month, and after that I kept receiving one excuse after another. I specifically informed them that I needed the jacket for my birthday on January 7, but they still failed to deliver it. Even after January, then February, and many months of repeated follow-ups, I neither received my jacket nor any refund. My name is Chirag Gupta, and despite countless reminders, calls, and messages, this issue remains unresolved. In my personal opinion, this has been completely unprofessional, irresponsible, and unacceptable. I feel that my jacket and my money have effectively been withheld without any resolution. I strongly advise everyone to think twice before trusting this company with expensive leather items. Based on my experience, I cannot recommend The Leather Laundry to anyone.