Nilaya Resort

An extraordinary experience with an amazing staff. We had booked the entire villa with 3 rooms and they gave us an amazing service alongwith a personal level attention to detail. Recommended for a short getaway with friends or family. Trip type Vacation Travel group Family Rooms: 5 Service: 5 Location: 4 Rooms Good quality and luxurious rooms Walkability easily accessible to walk around the hotel Hotel highlights Luxury, Quiet, Kid-friendly, Great value

We were on our way to Bhopal. Quite frequently we travel up and down the Indore Bhopal Route. We have often seen this property on our way, infact we had come here when it was just a Cafe Coffee Day a good 10-12 years ago. Yesterday on 16th Mar 2025 while we had tea at the next door Sol Retreat which by the way is absolutely amazing, we thought of popping in a bit at the next door property Nilaya, which was probably the worst decision. As I stopped the car the guard came to the gate in approx 3-4 mins (He called someone on the intercom only when the car stopped). He came to the gate and asked us under what name is the booking. I informed him that we want to visit the property and look around before booking the whole property for a function in May. The guard informed that the property can only be booked online. We explained that before booking the whole place we would need to see it physically. He told us to talk to the manager who he himself called. I don't know who I spoke to but was very rudely told that as per their policy it is not allowed for the unbooked guests to come in. Being ourselves from the hospitality industry and already travelled the world over, this was a very weird policy to have in place. If a guest say that they want to book the whole property and are refused entry even for a look around is very unsatisfactory. Even the best of resorts and hotels do not have this stupid policy in place. This shows that the owner is not in control of the property and do not trust their team running the resort. It also raises trust issues with the customer if a property does not want to show their product before selling it. All in all I would absolutely never come back to this property and ofcourse when asked about the said property would suggest people to be wary of such properties. Travel group Family Service: 1

It was wonderful to be there. The lush greenery all over the resort really provides a cool experience. The rooms are spacious with a beautiful view from each angle. The balconies provide privacy to each guest. We had a soothing experience. The restaurant is beautifully designed and offers rich taste with Jain food too. There are lots of games and activities with video games too. The staff is courteous and Eveready to help. Trip type Vacation Travel group Family Rooms: 4 Service: 4 Location: 5

We had a family get together and had booked the whole resort. Excellent service and very helpful staff. The Manager of the place, Mr. Shivam was very prompt and ensured that it was a memorable stay. Trip type Vacation Travel group Family Rooms: 4 Service: 4 Location: 4

Chef Virendra was very helpful, understood our needs, provided a nice baby food of our choice. Staff was helpful and kind. The only bad thing I would say is they would not let visitors enter your room. Trip type Vacation Travel group Family Rooms: 5 Service: 5 Location: 5 Hotel highlights Luxury, Great view, Quiet

Worst resort ever visited ...over hyped...If i had option of giving negative rating i would have given that....!!! 1st -Dont go for the pics which have shown on net. 2nd - manager is so rude .... Washroom shower is not working ,Wc not flushing. Very bed smell in rooms. Even reception lobby was stinking...!!! Trip type Vacation Travel group Couple

It is a nice property to spend a chill weekend with family and friends. Away from the city life amongst nature. It was a relaxing weekend for us. Service staff was very quick in delivery. Also came up to our car for taking care of the luggage. Special mentions - Manager Mr. Shivam, ensured our comfortable stay and went above and beyond to accommodate our requests. He greeted us very kindly. Thanks to him we were able to keep our luggage safe and enjoy the property food for a little more while. Head Chef Mr. Mukesh, personally came to get feedback from us for the food. We love the food he suggested to us for both lunch and dinner. Also gave us tips how to cook at home. It was lovely to see they care so deeply about customer satisfaction. Spa was pretty average for the cost. Massage staff was nice and polite. Rooms: 3 Service: 5 Location: 4

Resort is very well design with unique concept, room are neat n clean and maintained, Resort pool is also good n at separate place with no disturbance, service is also fast , food quality and taste good, Resort ambiance is silent. Rooms are very well design with private pool and jacuzzi options, in total resort is very good place to get relaxed. Trip type Vacation Travel group Couple Rooms: 5 Service: 5 Location: 5 Rooms Rooms are Uniquely Design with Balcony having pool view Food & drinks Food taste is good, with great Quality Noteworthy details Nice Hotel highlights Luxury, Great view, Romantic, Quiet, Kid-friendly

Location & property wise the place is perfect! But was not satisfied with the Room. Sheets were not clean! We even took spa service. We expected a good resort kinda spa, But service wise it seemed like a local spa. There was no wifi option in the property and it was a but difficult as the mobile signals were not available. The staff behaviour was very casual ! No professionalism. In all after paying 9500/- for one night stay the services were not available. Not worth the amount paid. There are other options who charge this much but proper services that should be in a resort are available ! Trip type Vacation Travel group Couple Rooms: 2 Service: 2 Location: 4 Hotel highlights Luxury

Overall, the experience was very good. Restaurant staff is always on toes to help. Reception staff is okay. I feel property is little over charged but it could get the purpose of short break. Also, kids play area is not maintained and swimming pool has no prebath , post bath concept, food is not served outside pool even for those who are not swimming and enjoy sitting and seeing their children swim . They should give some attention to outdoor activities and maintain well to make the trip more enjoyable. Overall the rooms of the resort are calm and maintained Trip type Vacation Travel group Family Hotel highlights Quiet