Hotel Meritel Grande, Indore

⭐ 1 Star – Extremely Poor Restaurant Service Very disappointing experience at Hotel Meritel Grande, Indore, Madhya Pradesh. We are staying here with our family, but the restaurant service has been extremely poor. Our 11 PM room order was not delivered even after an hour. Later, our restaurant order was also delayed, the soup was very poor, and one noodle order was not served at all. We complained to the manager, but received no satisfactory response. Very careless staff and unacceptable service for a hotel of this standard. Management seriously needs to improve the restaurant service and staff responsibility. Trip type Business Travel group Family Service: 1

I can say this is one of the best hotel at Indore. Rooms are very clean , staff are very humble & polite , they can upgrade your rooms without any extra charge. Service is quick, highly recommend to all. Rooms: 5 Service: 5 Location: 4

Extremely disappointing experience — poor room condition and an unfair accusation after checkout. I stayed at this hotel in Indore from 5–6 September, and the experience was extremely disappointing. When I checked into the room, it was clearly not properly maintained. The bedsheet had stains, the bathroom tiles were damaged, the washbasin/sink was leaking, and the TV screen was already damaged. I immediately informed the hotel staff about these issues, including the condition of the TV. The staff acknowledged it and told me that it would be fixed, but nothing was actually done during my stay. The worst part happened after I checked out. The hotel called me and claimed that the TV screen had been damaged/broken by me, simply because I was the last guest to stay in the room. This is completely unacceptable. I had already informed the staff about the damaged TV when I checked in, so blaming me after checkout is extremely unfair and unprofessional. If the hotel had properly inspected and documented the room condition before my check-in, this situation could have been avoided. Instead, they are trying to hold the last guest responsible for a problem that was already present when I arrived. Poor maintenance, poor handling of complaints, and an extremely disappointing way of dealing with customers. I would strongly recommend that guests thoroughly document the condition of their room at check-in. बहुत ही खराब अनुभव — कमरे की हालत खराब और चेकआउट के बाद ग्राहक पर गलत आरोप। मैं 5–6 सितंबर को इंदौर में इस होटल में रुका था और मेरा अनुभव बेहद निराशाजनक रहा। चेक-इन के समय ही कमरे की हालत ठीक नहीं थी। बेडशीट पर दाग थे, बाथरूम की टाइल टूटी हुई थी, वॉशबेसिन/सिंक से पानी लीक हो रहा था और TV की स्क्रीन पहले से ही डैमेज थी। मैंने चेक-इन के समय ही होटल के स्टाफ को इन सभी समस्याओं के बारे में बताया था, जिसमें TV की खराब स्क्रीन भी शामिल थी। स्टाफ ने बात स्वीकार की और कहा कि इसे ठीक कर दिया जाएगा, लेकिन मेरे पूरे स्टे के दौरान कुछ भी ठीक नहीं किया गया। सबसे ज्यादा निराशाजनक बात चेकआउट के बाद हुई। होटल से मुझे फोन करके कहा गया कि TV की स्क्रीन टूट गई है और क्योंकि मैं आखिरी व्यक्ति था जो उस कमरे में रुका था, इसलिए नुकसान मैंने किया होगा। यह बेहद गैर-जिम्मेदाराना और अनुचित व्यवहार है। मैंने पहले ही दिन होटल के स्टाफ को TV की खराब स्थिति के बारे में बता दिया था। इसके बावजूद चेकआउट के बाद मुझ पर ही नुकसान करने का आरोप लगाना बिल्कुल स्वीकार्य नहीं है। अगर होटल चेक-इन से पहले कमरे की सही तरीके से जांच और उसकी स्थिति का रिकॉर्ड रखता, तो ऐसी स्थिति पैदा ही नहीं होती। कमरे की खराब maintenance, शिकायतों को ठीक से handle न करना और सबसे ऊपर चेकआउट के बाद ग्राहक पर बिना उचित सबूत के आरोप लगाना — मेरा अनुभव बेहद खराब रहा। मेरी सलाह है कि इस होटल में रुकने वाले लोग चेक-इन के तुरंत बाद कमरे और सभी सामान की फोटो/वीडियो जरूर बना लें, ताकि बाद में ऐसी परेशानी न हो।

⭐ 1 STAR – DO NOT EXPECT RESPONSIBLE SERVICE FROM THIS HOTEL My family of 5 stayed at Hotel Meritel Grande, Vijay Nagar, Indore, booked through MakeMyTrip on 03/10/2026. We checked in around 10:30 PM after returning from Mahakal Darshan in Ujjain. We were exhausted and went directly to the hotel dining area for dinner. We placed our dinner order at approximately 11:00 PM, even though the stated dinner service was available until 11:30 PM. Despite ordering well within the stated service time, the food was not served even by 12:15 AM. We kept waiting, but no staff member bothered to come and properly explain the delay or check on us. At around 12:30 AM, instead of taking responsibility for the delay, the staff simply started saying that the food would now be prepared and served immediately. This level of service is completely unacceptable. More importantly, one member of my family is a CRITICAL ILLNESS PATIENT. The hotel staff knew that we were a family and still showed absolutely no urgency, empathy or basic customer responsibility. A hotel can have an occasional delay. That is understandable. But making customers wait for more than an hour without proper communication, especially late at night, and then casually handling the situation is a serious failure of service management. The problem here is not just the food delay. The real problem is the careless attitude of the staff and the lack of accountability from management. Very poor hospitality. Very poor communication. Extremely careless staff. I would NOT recommend Hotel Meritel Grande to families, especially those travelling with elderly or medically vulnerable family members. Management seriously needs to review what happened that night and take responsibility for the way guests were treated. Trip type Vacation Travel group Family Rooms: 1 Service: 1 Location: 1 Bed comfort Very uncomfortable Room view Limited or no view

The rooms were organised enough, the staffs here are friendly and accommodates necessary requirements of customers but the distance is approx 7 to 10 km to all tourist attraction places of Indore. Otherwise hospitality is great and stay have been satisfying. Travel group Family Rooms: 5 Service: 5 Location: 3 Bed comfort Very comfortable Room view City view Event type Other

⭐ 1 STAR – Extremely Poor Service & Highly Disappointing Experience I booked Hotel Meritel Grande, Vijay Nagar, Indore through MakeMyTrip for 04/10/2026 for my family. We were a total of 5 people. We checked in at around 10:30 PM after visiting Mahakal Temple in Ujjain. We were already extremely tired and therefore went directly to the dining area for dinner. As per the booking/hotel information, dinner service was available until around 11:30 PM. We placed our food order at around 11:00 PM, well before the stated dinner closing time. However, despite placing the order on time, we were made to wait until around 12:15 AM without receiving our food. During this entire time, nobody from the staff properly came to check on us or even gave us a reasonable update about the delay. When it was already around 12:30 AM, the staff started saying that they would now prepare and serve the order immediately. This was not just an ordinary inconvenience. One member of my family is a critical illness patient. The staff and management should have shown at least basic sensitivity and responsibility towards a family travelling with a seriously ill patient, especially at such a late hour. The biggest problem was not simply the delay in food. It was the complete lack of communication, accountability and concern from the staff. If the kitchen could not fulfil the order within the promised time, they should have informed us immediately instead of making a tired family wait for more than an hour with no proper explanation. Very poor service. Very poor staff coordination. Extremely disappointing management. I would strongly recommend the hotel management to seriously improve their restaurant operations, staff training, communication and customer handling. For my family, this was a very unpleasant experience, and based on this experience, I would NOT recommend this hotel to other families. Trip type Vacation Travel group Family Rooms: 1 Service: 1 Location: 1 Bed comfort Very uncomfortable Room view Limited or no view

This hotel is really amazing! My experience here was excellent. The staff are very friendly, and the service is outstanding. I would rate this hotel 9/10. I highly recommend this hotel to everyone. You should definitely visit and enjoy the excellent service with your family. ❤️ Rooms: 5 Service: 5 Location: 5

Had a very pleasant stay at Hotel Meritel Grande, Indore. The hotel has a comfortable and welcoming atmosphere, with clean and well-maintained rooms. The staff were courteous, helpful, and attentive throughout the stay. The food was also good, with a nice variety of options and good overall quality. The service was prompt, and the entire experience was smooth and hassle-free. Overall, it was a comfortable and enjoyable stay. The combination of good hospitality, cleanliness, food, and service made the experience memorable. I would definitely consider staying here again whenever I visit Indore. Trip type Vacation Travel group Family Rooms: 5 Service: 5 Location: 4 Bed comfort Very comfortable Parking options Free parking lot

I have been staying at Hotel Meritel since 2nd June 2026 due to my office work, and as I check out today, I can genuinely say that it has felt like a second home during this phase of my life. What stood out the most was the warmth and helpfulness of the staff. Over such a long stay, it is the people who make the biggest difference, and the staff here has always been courteous, supportive and welcoming. They have always gone out of their way to make my stay comfortable and made me feel looked after throughout. The rooms, housekeeping, food and overall service have been consistently good, and any concerns were handled promptly. The personal touch and familiarity I experienced here made living away from home much easier. Checking out today feels a little emotional. I’m leaving with many good memories and a lot of appreciation for the entire team at Hotel Meritel. Thank you for making my work stay comfortable, warm and homely. ❤️ Trip type Business Travel group Solo Rooms: 5 Service: 5 Location: 5 Bed comfort Very comfortable

Fantastic stay with all administration and we'll mentain Luxury and standard property. First time visited in last of November 2024 and now in June and the facilities and services is upgraded day by day that was really a great value for old guests. Amazing experience