SMSGATEWAYHUB

I am really happy with SMSGATEWAYHUB Service. How they responding to customer and how valuable they are treating. I feel after lot of SMS provider services and responses, SMSGATEWAYHUB is the best and Specially "Vishant" from SMSGATEWAYHUB employee, how he help, explanation, responding, honest and 24 by 7 response it's really awesome. Please keep maintain the same values and service proving to all customer. Positive Responsiveness, Quality, Professionalism, Value

I just had a talk to Akash regarding some problem on new template registration. he has given a instant support to complete the job.. I am using the UI for last some years, working fine.. Thank you Team- SMSGATEWAYHUB !!

I really appreciate all of your help in getting our extremely good service by SMSGATEWAYHUB team especially by Reena & Abbas. You've been right there, helping out wherever and whenever needed for these past 3 years. I am very appreciative of your assistance and am looking forward to continuing to work together.

Fine service from KARAN SIR aap aur aapka team service superb Thank you SMS Gateway hub And Really Appreciate Karan For Instant Response and the wonderful support given by him, truely a tremendous job he is doing, he is very dedicated and quite professional Thank you KARAN & SMSGATEWAYHUB TEAM. Glad I have choosed you as a sms vendor

I'm using this facility from last 3 years. started with initial budget. The Team SMSGATEWAYHUB is excellent. Most important the service was initially GOOD, Now is it BEST. Special thanks to Vishant and Himanshu who supported me time to time. the team support and understand long team relationship. Positive Professionalism

Delighted by the customer support, pre and post follow ups and the active urge to resolve the client's query. Both the sales and tech teams are very supportive The special mention of Mr. Karan Chandwani, who advised the right product 2 years back and even now at the time of renewal. Kuddos to SMSGATEWAYHUB

Very Good Support, Excellence Services, Quick Support, Instant SMS Delivery, Both Transactional & Promotional SMS Working Fine. One of the customer executive or Sale executive (Mr. Karan Chandwani) is very nice person and working hard to promote SMS gateway Hub and his services is very good and response asap for everyone

Money scam fraudulent company I have been associated with SMSGATEWAYHUB TECHNOLOGIES PVT LTD as a RESELLER since 2019. I specialize in developing customized solutions for Tally Accounts Software, and one aspect of the solutions I provide to my clients involves triggering SMS notifications for specific transactional activities. To facilitate this service, I have partnered with SMSGATEWAYHUB, regularly purchasing SMS packs in bulk, and distributing them among my clients. Initially, the support provided by SMSGATEWAYHUB was commendable, up until the beginning of this year. On 17-10-2023, my SMS balance was at 56,000+ credits, and I transferred 50,000 credits to one of my clients who began using transactional SMS regularly. However, on December 1, 2023, SMSGATEWAYHUB implemented some changes, causing my clients' SMS program to cease functioning. Upon seeking support, I was informed that this was due to a server issue, and assurances were given that it would be resolved soon. Since then, I have been consistently reaching out through emails and WhatsApp messages for support. Unfortunately, responses have been elusive. When I contact support via email, I'm directed to my account manager, who, in turn, advises me to reach out to the technical team. After 27 days of this back-and-forth, I received a response stating that a new policy has been implemented. According to this policy, resellers are required to keep making purchases/recharges, even if their credits are sufficient. Failure to comply results in a reset of all balances to zero, and this was indeed carried out. I raised concerns, pointing out that as per your portal, I, as a reseller, had sold 50,000 SMS to my client (who is also a client of SMSGATEWAYHUB). I had invoiced and collected payment for these SMS, so resetting my balance to zero seemed illogical. Their response advised me to understand how the reseller system works globally, stating that nothing is lifetime guaranteed in this era. I find this advice unsatisfactory and am seeking a resolution to this issue. I am summarizing the scenario again: I purchased 1 Lakh SMS credits in bulk in February 2022. I sold the first lot of 50,000 SMS in the same month and the remaining 50,000 as the second lot in October 2023. Everything was working smoothly until it suddenly stopped. Upon inquiry, I received the response that, as I had not regularly recharged my RESELLER/PARTNER SMS, they had reset all my SMS balances to zero. Consequently, my client's SMS balance also became null. According to them, this action aligns with their new policy and terms & conditions for Resellers. In the meantime, they replied, stating that their server had crashed and provided a new URL for future use. However, with this new URL, we are unable to retrieve any old transaction details between SMSGATEHUB and Resellers, and subsequently, between Resellers and their Clients. They have removed all those transactional details and reset them to null. According to their company's policy and terms & conditions, if you, as a reseller, purchase 1 crore SMS and subsequently sell the same 1 crore SMS to end customers, then within three months, if you fail to make a purchase from SMSGATEWAYHUB, they will reset the customer's SMS balance to ZERO, even if they have 99 lakhs SMS balances. This will result in the discontinuation of SMS forwarding for their transactions. How nicely designed is the company policy, isn't it? To those reading this post, I am seeking your perspective on the logical and ethical aspects of this situation. I find it challenging to comprehend their stance, especially given their confident reply asserting that this is how the entire reseller system operates. I am genuinely perplexed, wondering if I missed something or if what they are claiming is indeed the right course of action. Please share your insights and enlighten me on whether their actions align with logical and ethical business practices. Edit : In their awkwardly worded response below, we can readily discern their mentality and behavior. They acknowledge their actions.

We have been using SMSGatewayHub SMS and OTP services from couple of years. We didn't face any problem after configuring the Services but today (at the time of writing this review) there services are down from last 48 hours. They have not given any prior notification of downtime. There support team and sales team is highly UNPROFESSIONAL and RUDE people. VERY VERY WORST CUSTOMER SERVICE EXPERIENCE. Instead of providing any solution, there sales team is asking, For how long are you using the SMS Gateway Hub Services. I mean, Seriously, You are not giving SMS for free. We are paying you for the services and we are expecting SMS should work for 24 hours 365 days. VERY BAD EXPERIENCE. I will not recommend SMSGatewayHub to anyone. Now they are asking us to do the DLT template registration again on the new dashboard and new API integration. Seriously, Unprofessional company. How can we change the integration in a day without prior notice? There new dashboard is also not working. Trying to upload the template but upload feature is not working. Very pathetic company. Probably this time they are going to loose many customers for sure after this drama. Your support is worst. We have already drop the email. Do you really want me to share the screenshot of email here??? which is clearly showing your customer support is very careless and irresponsible and they don't care about the customers.

I am using services of smsgatewayhub since 5+ months now, it has been very good experience till now, the application works fantastic and the team is also very helpful and resolves issues almost instantly Looking forward for same experience and backend support in future as well. Overall experience is excellent.