Dugar Distributors TVS (2 wheeler & EV) - Ratlam Kothi

“Had a great experience at the TVS showroom. The staff was friendly, knowledgeable, and very professional. They explained all the bike features and variants clearly and answered all my questions patiently. The overall buying experience was smooth and hassle-free. Highly recommended for anyone looking to buy a TVS motorcycle.”

Very poor customer service experience. The staff is extremely rude and unhelpful. I purchased an TVS iQube, and even after one month, I am still waiting for the RC and number plate. Despite the dealership receiving the documents from the RTO, no one has contacted me. When I visit for updates, the staff behaves irresponsibly and makes it seem like the delay is my fault. This kind of unprofessional attitude is unacceptable. Even though I already paid number plat frame amount, the staff is asking me to pay again. I have clearly shown all my invoices, but there is still no resolution. This reflects very poorly on the staff and overall service quality. Worst experience. Think 100 times before purchasing any vehicle from here. I would not recommend it—you may face issues with their service.

Dugar ki review check karne ki policy bohot badhiya hai. Shayad jo bhi team bithaiyi hai ya khud shayad Manager hi check karte honge review. Review post karne k turant half hour me employee se call lgavte hai. Unko daant lagvate hai aapne insurance k liye call kyo nahi lagaya falana dhimka. Theek hai it's ok. Bhul gaye honge wo. But maine jo 3 baar aap k google page par diye huye number par insurance k liye call lagaya. Waha bhi AI wali call laga di hai. Usme reply aata hai k aap k yaha se call aa jayegi. Ab 16 April ko 2 baar call lagaya tha. Uske bd 2 call lagaye the alg alg din. Fir bhi aap k yaha k team ne koi call nhi Kiya. Chalo ye bhi theek hai. Insurance table par 3 log higher kar k rakhe hai. Roj insurance k claim to aate nahi honge. At least unhone to dhyan dena chahiye na. Chalo ye sab bhi theek hai. Aapko coustomer ko bolna hi nahi chahiye k humare yaha se call aa jayega. Unko bolo aap khud aa kar le jaiye. But uske pehle wo AI wala system hatvakar manual wala Banda bitha dijiye. Hum call kar k puch to sakte hai. Aur gadi dete time dugar tvs wale ye batao k 1st free service me sirf engine oil dalta hai uske alg se charge lagta hai. Ye kyo nahi batate ho coustomer ko. Ab dugar ki jo policy hogi wahi to employee hume batayenge na. Koi free service nahi dete ho aap. Apni policy me pehle transperancy lao fir employee ko dato. Jab gadi purchase ki thi tab 1 week k undar hi aap k yaha se review k liye call aa gaya tha. Us k liye to alg se ladki higher kar k rakhi hai. Sirf gadi sell karna aur review k liye bakayda call lagane se better hai dugar k manager sir aap kuch kuch policy me sudhar laiye jara.

kabhi bhi yaha se gadi mat lena in logo ka kam gadi bechna he or in ke pass spare parts nahin Hai or 20 se 30 bin tak gadiya khadi kar ke rakhte he or koi responsibility nahin Hai yahan per gadiyon par scratches ladete he Hain or servicing ke liye booking karo to bolate Hain kahin aur se Kara Lo ,😡😡 …

Duggar TVS Indore – Worst Dealer Experience Ever Duggar TVS Indore has been one of the worst dealer experiences I have ever had. The experience during sales is completely different from the experience during servicing. There are multiple reasons why I would never get my vehicle serviced here again or consider purchasing another vehicle from this dealership. 1. Rude and unprofessional staff: The staff is extremely rude and unprofessional. I own a TVS iQube. Even after getting insurance, when you need to make a claim, you are made to face unnecessary difficulties and are not given proper support. 2. Service staff gives diagnoses without properly checking the vehicle: The service staff sometimes tells you what the problem is and how much it will cost without even properly inspecting the vehicle. Apparently, they have some kind of superpower that allows them to diagnose the vehicle while sitting in their cabin! 3. Very poor behaviour by the service manager: The service manager remains seated while customers are left standing and is not even courteous enough to ask them to sit. The manager's behaviour is extremely rude. I was even told to get my vehicle serviced at some outside garage because the service could not be done there. I was also given information that, according to my experience, was not correct. 4. Poor technical advice: Mr. Chohan, the service manager, suggested that I get a tube installed in the tubeless tyre of my TVS iQube from an outside mechanic. When I checked with a garage outside, I was told that this is neither such an easy solution nor a reliable one. 5. Routine servicing is not taken seriously: During routine servicing, it feels like the vehicle is simply washed and handed back. The problems specifically reported by the customer are not properly checked or addressed. 6. TVS needs to train its staff: TVS seriously needs to train its dealership staff in customer service, professionalism and technical handling. If this is the level of service provided, this is going to be my last TVS vehicle. I would definitely think twice before choosing this brand again. Overall: Extremely disappointing experience. Rude, unprofessional staff and poor customer service. I would not recommend Duggar TVS Indore based on my experience.

So poor dealerships management After sales,After spending a significant amount of money on a new vehicle, the least expected is proper product quality and basic after-sales support. Ignoring a genuine concern right after delivery reflects very poorly on the dealership’s professionalism and customer service. I strongly advise the management to improve their after-sales service and ensure customers are treated with respect and their issues are addressed promptly...... vehicle service duration me manmane charges na Dene par chalti hue vehicle ki part gadbad karne vehicle kharb kardi h, owner thak ye after sales service covey nhi krte service department

Rating mei 0 star ka option nhi hai isiliye 1 star dena pad rha hai... Majboori...khair... Service itni ghatiya hai inki... N so time taking... Meri bike mei battery ka issue hai... Battery replacement hona hai company ki taraf se ... Aaj 10 din hogye hai bike meri inke workshop mei hai and inse 1 battery replace nhi ho rahi... The staff and workshop walo ko call kro toh bolte hai battery nhi aayi hai... Pathetic service.

Jo gadi lena thi vo dikhane ke pahle loan or payment EMI ke bare me bat ki or scooter ke function btaye nhi or jab bola pahle scooter or function to btao tab jakar btaya vobhi yah gadi hai itna average deti hai itna price hai bas 🙏 …

I had a very disappointing experience at the Dugar showroom while purchasing my TVS iQube. First, I was made to wait for almost 2 hours without any proper update. After all that waiting, I was informed that they couldn’t issue my insurance because their portal had no balance. What shocked me even more was that they asked me to take delivery of the scooter without insurance and said that I could get the insurance done the next day. At the same time, they clearly stated that if anything happened while riding the vehicle without insurance, the entire responsibility would be mine. This is highly unprofessional and completely unacceptable. Delivering a vehicle without insurance puts the customer at legal and financial risk. Such basic arrangements should be completed before asking a customer to take delivery. I expected much better service from an authorized showroom. I hope the management takes this issue seriously so that no other customer has to go through such an irresponsible and frustrating experience.

Had a very good experience at this bike showroom. Special thanks to Sales Manager Mr. Gaurav Kaithwas for his excellent support, polite behavior, and clear explanation of all details. He made the entire buying process smooth and hassle-free. I would also like to appreciate General Manager Mr. Sandeep Jain for maintaining such a professional and customer-friendly environment at the showroom. Overall, the staff is cooperative and the service quality is impressive.