EMTEX MACHINERY PRIVATE LIMITED

Best Company and Machines. Happy with the Service and Product ,(y)

Phone receive nhi krte h or machanic nhi aata h bhut ghatiya sarvice h inse koi bhi machine mt kharidna

I would strongly caution businesses against purchasing critical machinery from Emtex Machinery based on my experience with their after-sales support. I purchased a freeze dryer from them in April. Within approximately 20 days, the machine broke down. Importantly, BEFORE purchasing the machine, I specifically asked detailed questions about warranty support, technician availability, service response times, repair timelines and after-sales support. I went ahead with the purchase based on the assurances given to me. Unfortunately, my actual experience has been completely different. After the machine broke down, it took more than a month for a technician to come and inspect it. It has now been over three months since the breakdown, and the machine is still not operational. Throughout this period, I have had to repeatedly follow up for updates. There has been virtually no proactive communication, no clear ownership of the problem, and the timelines and assurances given to me have repeatedly not been met. As a business owner, this is extremely serious. I have machinery worth lakhs of rupees sitting unusable, and the equipment I purchased specifically for my production requirements has been unavailable to my business for months. Businesses purchasing machinery at this price point need to consider not only the machine itself, but what happens when something goes wrong. I specifically investigated this BEFORE purchasing and was assured that the necessary support would be available. My experience over the past three months has unfortunately demonstrated otherwise. Based on my experience, I cannot recommend Emtex Machinery to businesses that depend on their machinery for continuous operations. A machine worth lakhs is of very little use to a business if it remains non-operational for months when something goes wrong. I will update this review if and when Emtex Machinery finally resolves the issue.