Croma - South Ex-II

It has been a pleasant experience at Croma.Mr.Hitesh Sharma has been a wonderful person who assisted us and service was par excellent. Will surely visit again for our future need.

Very helpful staff. Bought air purifiers from here. Excellent service!

Been more than a month I bought a Samsung frame tv. Still have not received the teak frame that comes with it. Have used the app to lodge a complaint 10 times and each time it says someone will call and resolve. No one calls and they send an email it’s resolved. How’s it resolved???? Called the salesman twice and he seems irresponsible about it saying it must be not in stock etc. Are you kidding me? I paid for this … horrible

I purchased a mixture grinder few days ago. The sales executive was really very good and helping in nature. He could listen to all my queries patiently and explained everything to me Keep it up great

Today I went to the Croma Store in South Ex, New Delhi to look for Amazon Fire TV Stick 4k. Though I had searched and read about it over net, I wanted to ask some specific questions about the functionality of the device. However, in the store I had a very bad experience. As I entered the store a lady sales assistant greeted me and I asked her where can I find the aforesaid device. She pointed out to a general direction inside the store. I walked in and there were 3-4 sales personnel chatting among themselves. I asked one of them about the fire TV stick. They seemed clueless. Then a gentleman without the uniform showed me the place where some of the Fire TV sticks were there. He showed me the Fire TV Stick Light version. I asked for the 4K version, which I could see were kept on the uppermost shelves. But he insisted that they only have the light version. Upon my insistance, he pulled out one of the boxes of 4K version but told me that they are not of Amazon!!! Though on the flap itself 'Amazon' was clearly written. I understood that he is not competent to answer my questions. So I asked for a sales person who can answer my queries. He ran from one end of the store to the other, asked several of the sales persons, but to my dismay he could not find anyone who could assist me!!!!. If this is the state of affairs in your store located in one of the prime positions of the National Capital, then very soon you have to keep only the online shopping option available for your customers. The quality of your in-store sales service is not at all upto the mark.

The behavior and product at croma was very nice and thanks for a good service

Really a good experience with the whole team - very supportive and faster

Product are too good and staff is well and good guide. My so happy and visit again.

Very good customer support and help provided by store and store employees. Specially Ms. Ridima who provided us with alot of insight and information about what we wanted and helped us make our decision and buy the best product and also helped with post buying processes of setting up data migration etc. Most helpful and sweet. Great store excellent air conditioning and facilities and staff.

Great service given by Mr. Ramashankar from It department. I am facing some issue in my laptop. I visited at Croma South extension store and he has repaired it. Now my product is repaired and working fine.