Croma - Odeon CP

Very poor and bad after sales service I had purchased chroma water dispenser from connaught place store in january 2026, and i switched it on for cold water first time in april 15 2026, next day on 16 water from normal tap also cold water is dispensing. I registered complaint and technician visited on 21st april i.e after 5 days and said 2 parts need change, i m shocked to know a new product of which i had purchased with 4 year warratanty paying extra amount., needs repairing at just started. However technician changed 3 times thermostate and some other part on 3 visits and finally said the product will be replaced. But still now on 11th may 2026 after repeated calls no information from customer care Strongly recommend to not purchase any chroma product, there after sales service is very very poor

Worst experience for croma store first of all we have wait for billing 15 to 20 mints and secondly price was changed thrice in a mint at the time of billing. when we reached the counter, we were told the price has increased. That was fast, but we ended up paying more than displayed price.

Well i had to edit this review and reduce my scoring from 5star to 1 I ordered a product from their retail store as that particular product was not available in their retail store After ordering they said it will be delivered next day Since 4 days now Still that product hasn't yet reached the store yet I was able to check my order status in croma webpage and the delivery date keeps on changing every day Store they don't have an answer about that Not even the customer service Pathetic service First of all try to keep your bloody promise

I had gone to Croma, CP just to look at the range of TVs available to get an Idea about the range available but I didn't have any intention of buying straight away. But I was so impressed with the salesperson Mr Trilok and his humble and knowledgeable nature that I decided to buy a TV right then and purchased a 55 inch LG. He was really helpful in clearing any doubts and offered me the best price I had come across for that particular TV that I went ahead with my purchase.

The variety of items is good but limited stocks. Also, the customer service needs improvement. Staff awareness level is average and on being asked to check if the particular item, which was out of stock at this store, was available at any other Croma store, the staff told me to check myself by calling or going there physically. They could have simply checked it on their available online inventory.

Thanks for Rakshita mam for helping us for selection of the iphone Thank you

It's fantastic A5000 specially 360 sound is awesome , I feel experience like cinema, and Pawan absolutely help me for tv but I plan next month purchase a5000

Worst experience! No staff available and no assistance. They also never have any thing you like and it's always out of stock.

It is a good place for buying electronic gadgets, however, always check online prices and bargain for better package. Products are genuine and new. Take added warranty only if you really think it is necessary because they insist for addon warranty. Overall it is a nice Croma store with decent and helpful staff.

We were buying iphone 15 sales person attitude was like lena hai toh lo ..he couldn't even talk properly no attitude I m regular buyer at this chroma store never expected such behaviour I even cancelled my purchase due to attitude I purchased my iphone 15 from i-crest . Today I thought let's give croma one more try I again went to buy nothing phone 2a . Person was insisting saying buy phone with high specs as it is only available at store when I thought of leaving he said he will bring the phone tha we desire in 2 hrs we waited for 2 hrs but nothing happened guy vanished and when we enquired from other staff he said on call that it's not available. Harrasment on its top I am really offended . Regret PPL are taking customer for granted made us wait for 2 hours and then giving such lame excuses. Croma was my favourite electronic shopping destination i purchased my pixel and OnePlus phone from there but now I have changed my opinion it's the second time I have faced representatives should de trained or guided properly . Basic customer service is required .it's service industry . You lost buisness due to this pathetic service I hope to shift to some other branch Reliance art point or vijay sales.