Woofly - Doorstep Pet Grooming and Spa

Totally a waste of money. The grooming was very poor—my dog’s hair wasn’t cut properly at all. No mouth cleaning or spray was done, and even basic care like applying paw butter was skipped. Very unprofessional service. Will not recommend Woofly to anyone. I wish I could give 0 stars. As you guys don't deserve even 1 star.

I booked them for my dog’s full grooming, but it was a very bad experience. They gave my dog a haircut and caused so many cuts on his body, especially on his neck and tail. He is in pain now because of their carelessness. This is completely unacceptable and very unprofessional service. They did not handle my pet properly at all. I am extremely disappointed. Please do not book them for grooming. Very bad service.

**If your pet is your family, read this before booking.** I don't usually leave reviews, but what happened to my 1-year-old German Shepherd was so unacceptable that I would genuinely feel guilty staying silent. Like many pet parents, I trusted this company with something precious to me. Their website talks about "professional groomers." What arrived at my door felt anything but professional. The grooming job was disastrous. My dog's neck line was uneven, the underbelly was poorly done, the legs looked hacked at from different angles, and the overall cut made my beautiful German Shepherd look completely butchered. It wasn't a small mistake. It was the kind of result that makes your heart sink the moment you look at your dog. When I pointed out the issues and asked them to fix it, I was basically told, "That's how it is." No accountability. No concern. No professionalism. Then things somehow got worse. They arrived missing equipment, communicated poorly, and acted as though the customer was the problem. When I contacted customer support expecting the company to take responsibility, they simply pushed me back to the groomer himself. Imagine paying for a service, receiving terrible results, and then being forced to argue directly with the person who caused the problem while the company washes its hands of the situation. The groomer became argumentative instead of professional. A correction visit was scheduled for 8:00 AM the next morning. He never showed up. When I tried calling support again, my number would no longer connect. Calling from another number worked immediately. I was then informed that the groomer's schedule was more important than the appointment he had already committed to and that he would now come at 11:00 AM. By that point, it wasn't just about bad grooming anymore. It was about complete disrespect for the customer. The groomer eventually returned and did the bare minimum. The damage was already done. What hurts most is that our pets don't get a choice. They trust us to choose people who will care for them properly. My dog sat there trusting these people while they delivered one of the worst service experiences I have ever encountered. If you're reading reviews because you're trying to find someone safe for your pet, please understand this: I wish someone had warned me before I booked. I can't get back the money, the time, the stress, or the disappointment of seeing my dog looking like that after trusting this company. Maybe you'll get lucky. I wasn't. And I would never trust them with my dog again.

Such a bad experience and would never suggest anyone to book via woofly. Thei support chat is worst, they dont give a damn to customers query.

If you love your dog, please do not book these unprofessional services. Three days ago, I booked a full body trim for my Lhasa Apso dog, and since the same day, my dog has not been eating or drinking. He is just running around restlessly and seems very uncomfortable. If you try to contact them on the number they provided, no one answers the calls. It is better to visit a nearby clinic for grooming instead of calling such apps to your home. These kinds of apps are fake and completely unreliable.