Exide Care - Hatimi Traders

Very disappointing experience with after-sales service I have been purchasing batteries from this shop for the past couple of years. While purchasing, the father-son duo (owners) are very polite and use plenty of sweet, convincing words. However, unfortunately, the experience changes completely when it comes to complaints or after-sales service. I recently faced an issue with one of my newly purchased batteries, so I visited the shop for assistance. While checking the batteries registered on the company’s portal, an error appeared for one particular battery serial number. When I asked about it, the response was simply, “Mujhe nahi pata ye kya hai,” without even properly addressing my concern. I later checked the details myself and found that the wrong serial number had been entered while registering the battery at the time of purchase. Fortunately, I noticed the mistake and was able to get it registered with the correct serial number. I also had a complaint regarding another battery, which was discharging unusually quickly. The owner took the battery for checking and charging and told me that a battery test report would be provided when I collected it. A few days later, when I went to collect the battery, the same rude and dismissive behaviour continued. The owner himself connected a battery health-check device to the battery and generated a health report. The report showed the battery as being in good condition along with several other parameters. Since these are technical readings, I asked him to explain what the different parameters meant. His response once again was simply, “Mujhe nahi pata ye kya hai.” This was extremely disappointing. If you are selling batteries and providing testing/service for them, you should at least be able to explain the basic readings generated by the testing equipment you are using. For me, the biggest disappointment is not even the battery issue—it is the attitude, rude communication and lack of proper technical explanation when a customer raises a genuine complaint. Being polite while making a sale is easy. Good customer service is demonstrated when something goes wrong. Unfortunately, I did not experience that here. After being a repeat customer for years, I expected much better treatment and support. Based on my experience, I would not recommend this shop if you expect professional after-sales service, respectful communication and proper technical support.